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Great Neighbour / Super Voisin

How can I print my monthly statement?

How can I print my monthly statement?

I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX

Mayor / Maire

Re: How can I print my monthly statement?


@676672471 wrote:

How can I print my monthly statement?

I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX


You have to send a ticket request to Moderators.


Use SIMon chatbot to submit a ticket to Moderators

1. Click the green "?" on the lower right of this page

2. Type "Contact moderator"

3. Click "Account-specific question"

4. Click "No, I want a human"

5. Click "Submit a ticket"

6. Login if your username/password are not filled in.

7. Click the drop down menu (in the white area).

8. Pick the topic that fits your issue and follow the directions to submit it.

9. If none of the topics are correct click Other/Something Else until you reach the blank form.

Mayor / Maire

Re: How can I print my monthly statement?


@676672471 wrote:

How can I print my monthly statement?

I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX


You need to create a moderator support ticket using the ? botton at the right hand bottom corner of this page.  Moderator wait time is up to 2 days.

 

You need to ask for the receipt every month.

Mayor / Maire

Re: How can I print my monthly statement?

@676672471  Because Public Mobile is a  prepaid service and does not verify your identity this cannot be used for identification purposes like a utility bill can. Best to use another option.

Re: How can I print my monthly statement?


@676672471 wrote:

How can I print my monthly statement?

I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX


This would not provide proof of anything since Public Mobile never verified this informaiton.

 

While I can't speak for other provinces, I know that in Ontario, if you're renewing a health card, for example, this type of invoice could not be used anyway even if Public Mobile did verify your name and address. Service Ontario's website specifically mentions that computer printouts will not be accepted.

Great Neighbour / Super Voisin

Re: How can I print my monthly statement?

I need this invoice to prove my consumption and the Public mobile is also obliged to provided it

Who can tell me how to get it?

Thanks

 

Mayor / Maire

Re: How can I print my monthly statement?


@676672471 wrote:

I need this invoice to prove my consumption and the Public mobile is also obliged to provided it

Who can tell me how to get it?

Thanks

 


 

Hi @676672471 as mentioned above, you have to send a ticket request to Moderators.

 

Use SIMon chatbot to submit a ticket to Moderators.

Click the green "?" on the lower right of this page to get started.

Mayor / Maire

Re: How can I print my monthly statement?

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

It usually takes 2-4 weeks for invoice to arrive.  

 

Moderator will need the following information:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Great Neighbour / Super Voisin

Re: How can I print my monthly statement?

I have submitted a ticket to Moderator.How long I can receive my monthly statement?As you mentioned it takes about 2-4weeks?That’s a long time.Is there any way to make them faster?THX

Spoiler
Spoiler
 

 

Mayor / Maire

Re: How can I print my monthly statement?

@676672471Not really.. this is the lowest tier of the Telus Corp.. everything is DIY and slow. If you want it quicker the best is to do post paid, since they will send you one every month to collect their payment.