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Hi Can I reactivate my phone?

diana1997
Great Neighbour / Super Voisin

I stopped to pay in February 2015 for the service and now I would like to reactivate it. What should I do in this case?

 

Thank you

2 REPLIES 2

Cyber
Mayor / Maire

@diana1997,

 

If your account was not deleted from the system, login to your self serve account (here) and renew your prepaid plan.

 

If your account passed the 90 days of grace period without doing a payment, starts when the status shows EXPIRED, then your account and phone number have been deleted from the system.

 

You cannot recover your phone number and your SIM card is good for trash.

 

 

 

Sadly, if it's the case, you have to start again from scratch.

 

 

 

At this moment, Public Mobile is currently in BETA.

 

They are temporarily accepting new customers only by invitation.

 

To join the BETA phase, you must register here : http://publicmobile.ca/en/on/beta

 

 

You will be contacted by email within a few weeks. Once you receive your invitation code, you will be able to subscribe on Public Mobile and order a free of charge SIM card.

 

For now, there is no faster way to subscribe on Public Mobile. They are in BETA to make sure everything works perfectly before the official launch.

 

 

 

Martin
Legend
Legend
Hello,

If you did not make a payment for 90 days from the due date, your account and phone number were deleted from the system.

As a result, you need to sign up as a new, Beta customer. In a few weeks, you will receive an invitation with a code. Then, order the size of SIM card required. Activate your service, and enjoy what PM has to offer.

Good luck!
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