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Good Citizen / Bon Citoyen

HELP. Invalid sim

Can some one please help..  service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile

Mayor / Maire

Re: HELP. Invalid sim

@AngeMeu What kind of phone does your daughter has? Is it a newly purchased phone bought second hand? If so it might been put on a blacklist.
Good Citizen / Bon Citoyen

Re: HELP. Invalid sim

Spoiler
It's also say in sim failure 
Good Citizen / Bon Citoyen

Re: HELP. Invalid sim

Iphone 6s.. not on black list was working great until this morning.

Mayor / Maire

Re: HELP. Invalid sim

@AngeMeuI would suggest swapping your daughter's SIM card with yours to see if the problem persists on her phone.

Town Hero / Héro de la Ville

Re: HELP. Invalid sim


@AngeMeu wrote:

Can some one please help..  service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile


Try turn off phone and take out SIM card, then waiting 30 seconds or more, put SIM card back, turn on phone.

If still have problem then need to conact moderator team for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Good Citizen / Bon Citoyen

Re: HELP. Invalid sim

I cant her sim is smaller then mine I am also at work😔  do I seriously need to buy another sim?? 

Oracle

Re: HELP. Invalid sim

to further @GinYVR   if you get the message with her sim in your phone she will probably need a new sim)  and also  try your sim in her phone and see what happens.

 

what you are trying to do here is isloate hardware(phone) vs sim issue.

Mayor / Maire

Re: HELP. Invalid sim

@AngeMeu I think you should diagnose whether it is a problem with your daughter's phone or her SIM card first, before deciding to purchase another SIM.

From what you described it sounds like your daughter's phone either got locked to a carrier (unusual) or got added to the blacklist. Either way if your daughter is capable she can always walk into her nearest Apple Store to get it figured out.
Town Hero / Héro de la Ville

Re: HELP. Invalid sim


@AngeMeu wrote:

I cant her sim is smaller then mine I am also at work😔  do I seriously need to buy another sim?? 


Since your SIM is larger, probably a Micro, versus her Nano in the iPhone, before buying another SIM, as a last resort, see if she can try her SIM in any other phone with the same SIM type... Maybe a friend or other relative, just to 100% prove it's the SIM.

 

Good Luck