12-24-2016 11:27 AM - edited 01-05-2022 01:25 AM
Hi
My renewal date was December 19 since my credit card has insuffient balance it didn't happend.I recharge my card and try to renew my account it showing its suspended.I could able to use data and message but not able to receive or make a call. I have register for autopay system. How I can renew my current plan or change plan.I tried everything but nothing work out.
12-25-2016 03:16 PM
Hey @anniebindhu!
I see you made a payment yesterday 🙂 let me know if you need anything else!
Happy holidays!
12-24-2016 04:27 PM
12-24-2016 11:54 AM
hi what plan do you currently have?
typically i think you can click change plan select a new plan and then pay for it. do you see the chnage plan button? shoudl be in overview sectoion and under plans and addon section.
if you have the promo plan then you might need to ask a mod for help I saw Mary was online.