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Good Citizen / Bon Citoyen

Fraudulent Porting of Numbers

I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.

1) How does one prevent this from happening?

2) How does this allow the thief to access one's personal finances?

3) How does a person know when they've been hit?

4) Who does one contact if they think their number has been stolen?

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Oracle

Re: Fraudulent Porting of Numbers

If your number has been ported out you lose service and you can't log into your account.

 

Porting required your exact name and one of account member account pin or IMEI.  

 

Ways to avoid are change your account name on pm to something slightly different and use a Gmail alias as your account login.

 

 

 

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Oracle

Re: Fraudulent Porting of Numbers

@WinMan, quite often people use SMS in a 2 factor authentication or for account resets.  If someone knows of you and if they have access to your phone number, various critical account logins can be reset.  It takes a little more than just having a phone number but the number is a key element in potentially being scammed. 

 

I am sure those affected will know but unfortunately it comes after being impacted.  As for who to contact, for this service it is the moderator team. 

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Mayor / Maire

Re: Fraudulent Porting of Numbers


@WinMan wrote:

I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.

1) How does one prevent this from happening?

@WinMan Protect your account#, name on the account, PIN and IMEI and make sure your email is secure.

 

2) How does this allow the thief to access one's personal finances?

Because in today's digital world one's phone = wallet so if they have access to your phone number and your email then it's pretty easy to reset passwords  via 2FA and assume your identity for most online transactions including banking.

 

3) How does a person know when they've been hit? Your phone stops working and you lose access to your online selfserve account. Your provider will also send you a text just before the number gets ported out, just enough time to let you know that your nightmare is about to begin. 

 

4) Who does one contact if they think their number has been stolen? Your bank(s), cc companies,  all online ecommerce sites that you deal with and the police. PM also annouced a new process here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection


 

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Great Neighbour / Super Voisin

Re: Fraudulent Porting of Numbers

I have no service from morning

 

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Model Citizen / Citoyen Modèle

Re: Fraudulent Porting of Numbers

@sue04 can you log into your self service / my account ?  If you can, try adding $1 to it. This may kick start your service. If it doesn't,  contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket) 


@sue04 wrote:

I have no service from morning

 


 

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Great Neighbour / Super Voisin

Re: Fraudulent Porting of Numbers

Thanks. I have been in touch. Will try adding 1$

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Great Neighbour / Super Voisin

Re: Fraudulent Porting of Numbers

I did add $1 just now. 

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Model Citizen / Citoyen Modèle

Re: Fraudulent Porting of Numbers

@sue04 , did your service restart? Restart you phone.


@sue04 wrote:

I did add $1 just now. 


 

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Great Neighbour / Super Voisin

Re: Fraudulent Porting of Numbers

Thanks so much! Appreciate it.