Forgot email

[Karla123]

Hi I have forgotten what email I used when I set up and now can't access my account. Right now to write this message I am using my sons account but I can't access my own help

[Nezgar]

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@will13am wrote:

@Karla123, Public Mobile sends out a welcome email upon successful activation.  Check your inbox or spam folder for that email.  It will help identify which email address was used in the activation. 

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To help with search terms, The email will be from public-mobile-notifications@publicmobile.ca with display name "Every bodytalk"

[will13am]

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@Karla123 wrote:

But I don't know the email I used to set up my account that's my problem 

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How many email addresses do you have access to?  Can't be so many that you could not check them all one by one. 

[gblackma]

@Karla123 , As@Triguy suggested contact a moderator and explain your problem. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

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@Karla123 wrote:

But I don't know the email I used to set up my account that's my problem 

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[Karla123]

But I don't know the email I used to set up my account that's my problem 

[will13am · Accepted solution]

@Karla123, Public Mobile sends out a welcome email upon successful activation.  Check your inbox or spam folder for that email.  It will help identify which email address was used in the activation. 

[Triguy]

Did you try the forgot password link ?

https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%...

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on Chat with Simon  on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me