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Town Hero / Héro de la Ville

Emergency Alert (Amber etc) Not showing up

Hey PM family 

 

I have a question. Whenever there is a regional or countrywide alert (like an amber alert) I do not get the warning on my phone. But my mother's phone does (She has a Samsung s6 and I have an iPhone 7 plus and we are both with public mobile) 

 

I do not know what could be causing this issue 


Accepted Solutions
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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@brettster99 Your data has to be set to 4g LTE  in order to get the Amber alerts. Stay safe. 

View solution in original post


All Replies
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Mayor / Maire

Re: Emergency Alert (Amber etc) Not showing up

@brettster99 Hi Check under Settings --> Notifications --> Government Alerts and make sure that Amber Alerts and Emergency Alerts are both turned on.

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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@brettster99 Your data has to be set to 4g LTE  in order to get the Amber alerts. Stay safe. 

View solution in original post

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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@RossN 

 

I do not have that option

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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@gblackma 

Now that is probably the answer. As my mother didn't change any settings while I turned off LTE on my phone because I wanted better coverage and faster speeds lol. Okay I turned LTE back on and I will report back on the next government alert if that worked  

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Mayor / Maire

Re: Emergency Alert (Amber etc) Not showing up

A phone needs to be connected to the LTE network and on devices that are WPA compatible. 

https://productioncommunity.publicmobile.ca/t5/Discussions/Not-receiving-amber-alerts/m-p/326897#M85...

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Retired Oracle / Oracle Retraité

Re: Emergency Alert (Amber etc) Not showing up


@gblackma wrote:

@brettster99 Your data has to be set to 4g LTE  in order to get the Amber alerts. Stay safe. 


Yes, LTE has to be enabled, but data does not actually need to be.

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Retired Oracle / Oracle Retraité

Re: Emergency Alert (Amber etc) Not showing up


@RossN wrote:

@brettster99 Hi Check under Settings --> Notifications --> Government Alerts and make sure that Amber Alerts and Emergency Alerts are both turned on.


When it comes to those settings, those settings won't change anything due to the way that the system is implemented in Canada. Those settings could all be turned off and you would still receive the alerts if connected to an LTE network.

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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@Triguy 

 

I do know my phone is compatible to that network to get the messages. I got it before at bell when I was with them. It's probably because I turned off the LTE. Which thanks to you and @gblackma have said its that I did not have LTE on so thank you again 🙂

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Town Hero / Héro de la Ville

Re: Emergency Alert (Amber etc) Not showing up

@computergeek541 

 

Thanks again. The only reason like I said before it the faster speeds and better connection. With just 3G I get full coverage. With LTE I now only have 2 to 3 bars. But now I know why I haven't been getting them thanks