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Good Citizen / Bon Citoyen

Dropped calls driving me bananas!

- Have iPhone 7 plus with latest software

- Switched from Telus to Public 1 mo ago

- Have reset network settings multiple times

 

Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last an hour, other times only a minute or two before dropping. I was on a call with a key client 2 weeks ago and it dropped so much I had to use my kid's phone, super embarrassing. It didn't do this with the Telus SIM, ever. Same cell tower. HELP!

Mayor / Maire

Re: Dropped calls driving me bananas!


@northernbcguy wrote:

- Have iPhone 7 plus with latest software

- Switched from Telus to Public 1 mo ago

- Have reset network settings multiple times

 

Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last an hour, other times only a minute or two before dropping. I was on a call with a key client 2 weeks ago and it dropped so much I had to use my kid's phone, super embarrassing. It didn't do this with the Telus SIM, ever. Same cell tower. HELP!


It happens with some accounts...Smiley Frustrated you need to reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you with this problem . Be patient usually the waiting time is few hours to 2 days.

Mayor / Maire

Re: Dropped calls driving me bananas!

Mayor / Maire

Re: Dropped calls driving me bananas!


@northernbcguy wrote:

- Have iPhone 7 plus with latest software

- Switched from Telus to Public 1 mo ago

- Have reset network settings multiple times

 

Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last an hour, other times only a minute or two before dropping. I was on a call with a key client 2 weeks ago and it dropped so much I had to use my kid's phone, super embarrassing. It didn't do this with the Telus SIM, ever. Same cell tower. HELP!


@northernbcguy  Please note that even though PM uses the Telus network it's not the same service as Telus because Telus uses Voice over LTE and PM uses 3g for voice calls. Telus is a Tier 1 provider and maybe a better choice for business purposes.

Good Citizen / Bon Citoyen

Re: Dropped calls driving me bananas!


@geopublic wrote:

@northernbcguy wrote:

- Have iPhone 7 plus with latest software

- Switched from Telus to Public 1 mo ago

- Have reset network settings multiple times

 

Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last an hour, other times only a minute or two before dropping. I was on a call with a key client 2 weeks ago and it dropped so much I had to use my kid's phone, super embarrassing. It didn't do this with the Telus SIM, ever. Same cell tower. HELP!


@northernbcguy  Please note that even though PM uses the Telus network it's not the same service as Telus because Telus uses Voice over LTE and PM uses 3g for voice calls. Telus is a Tier 1 provider and maybe a better choice for business purposes.


But doesn't PM actually use LTE that has been throttled down to 3g speeds?

Mayor / Maire

Re: Dropped calls driving me bananas!


@ipkonfig wrote:

@geopublic wrote:

@northernbcguy wrote:

- Have iPhone 7 plus with latest software

- Switched from Telus to Public 1 mo ago

- Have reset network settings multiple times

 

Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last an hour, other times only a minute or two before dropping. I was on a call with a key client 2 weeks ago and it dropped so much I had to use my kid's phone, super embarrassing. It didn't do this with the Telus SIM, ever. Same cell tower. HELP!


@northernbcguy  Please note that even though PM uses the Telus network it's not the same service as Telus because Telus uses Voice over LTE and PM uses 3g for voice calls. Telus is a Tier 1 provider and maybe a better choice for business purposes.


But doesn't PM actually use LTE that has been throttled down to 3g speeds?


@ipkonfig  Yes they do but that is only for data.

Model Citizen / Citoyen Modèle

Re: Dropped calls driving me bananas!

A quick and dirty fix is to set the phone to do 3G only, and see what happens.  Let me know if it works

Oracle

Re: Dropped calls driving me bananas!


@bridonca wrote:

A quick and dirty fix is to set the phone to do 3G only, and see what happens.  Let me know if it works


Worthwhile experiment, but did'nt work for me. Robot Sad


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.

Re: Dropped calls driving me bananas!


@bridonca wrote:

A quick and dirty fix is to set the phone to do 3G only, and see what happens.  Let me know if it works


When you are in a call, you are already forced to the HSPA+ network for the duration of the call.  I had a dropped call a couple of days ago and I already had LTE connections disabled.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Dropped calls driving me bananas!

Somebody from Telus should be fired for this debacle.

 

I can't believe it's still not fixed!