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jrm
Good Citizen / Bon Citoyen

Re: Dropped calls after moving

@hairbag1, I am using a Pixel XL and my wife has a Pixel.

Mayor / Maire

Re: Dropped calls after moving

Did a real quick look-around and couldn't find any problems with those phones that would explain your dropped call issue.

You are very likely one of the customers that Public Mobile says are experiencing this problem of dropped calls. They say they have it mostly fixed but they recommend that you send a message to them to see if you're still experiencing the problem.

You can send a message to the moderators and they'll give you instruction on a fix for the dropped call problem....Click this to message them

Please allow up to 48 hours for them to respond....usually a lot less.

Good luck.

jrm
Good Citizen / Bon Citoyen

Re: Dropped calls after moving

Thanks. I already sent them a private message with a link to this thread.  The moderator, in short, said that they have identified the root cause of the problem, pointed me to the annoucment, asked me to reboot the phone, and asked me to contact the moderators again if the problem persists.

GR
Mayor / Maire

Re: Dropped calls after moving

@jrm how's it working today?  It says they fixed it last night and I've been monitoring the community all day and nobody has complained of dropped calls so far today!  Hope yours is fixed also

jrm
Good Citizen / Bon Citoyen

Re: Dropped calls after moving

Apologies for the very late reply.  I haven't had any drops calls since your post; all is well.

 

 

jrm
Good Citizen / Bon Citoyen

Re: Dropped calls after moving

I have had a few dropped calls recently, but a friend who I referred told me over the weekend that he had to switch providers because his calls dropped so frequently.

 


Bad news buddy. You're going to lose your dollar discount. I'm switching to Lucky Mobile. I've had at least 100 dropped calls since switching over to Public Mobile.

Three important points:

  1. This friend said that he had no problems in the past using the same phone from the same location on the Bell network.
  2. He spends up to a few hours per day on his phone for work.
  3. He also lives in Halifax (Bedford).

Joseph

Re: Dropped calls after moving


@jrm wrote:

I have had a few dropped calls recently, but a friend who I referred told me over the weekend that he had to switch providers because his calls dropped so frequently.

 


Bad news buddy. You're going to lose your dollar discount. I'm switching to Lucky Mobile. I've had at least 100 dropped calls since switching over to Public Mobile.

Three important points:

  1. This friend said that he had no problems in the past using the same phone from the same location on the Bell network.
  2. He spends up to a few hours per day on his phone for work.
  3. He also lives in Halifax (Bedford).

Joseph


If he’s using the same phone in the same area, then the service should be the same, as Telus and Bell ise a shared network.  There have been problems for some in recent months (new activations), but generally, the service is very reliable.

jrm
Good Citizen / Bon Citoyen

Re: Dropped calls after moving

I don't doubt that it is reliable for most, but he is pretty adament that it was not reliable for him despite the same towers, phone, and location.  And I have had a taste of the dropped calls in the past and again the other day.  It would be helpful to have some technical details or some logs to more clearly understand what is going on.