Data is not working with my iPhone 8 Plus

[jabiscusss18]

Hi

my data is not working on my iPhone 8 Plus 

i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this? 

[Jarvar]

Welcome to Public Mobile @jabiscusss18

I didn't see if you mentioned whether or not calling and texting was working with your account yet.

Is this a new number or a port over from another carrier?

Sometimes you might need to check the carrier settings

General->About->Carrier

Also turning on Cellular Data, LTE and Roaming could help.

Cellular->Cellular Data Options-> Enable LTE and Data Roaming

Network Selection-> Automatic

Give those settings a try and report back if it still isn't working and we'll see how we can help further.

I'm sorry to hear about the trying experience right at the beginning.

[dwil]

Hi

You need to set an access point name (APN). On your phone

• Settings > Cellular > Cellular Data Options > Cellular Network 
• or
• Settings > Mobile Data > Mobile Data Options > Mobile Data Network

You may need to restart your phone. If you update your IOS version you may need to put these in again. Good luck

The APN info is case sensitive, so if there's a Capital letter use it.

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

[Carld123]

Try resetting the network connection..

[jabiscusss18]

I haven’t used any data what so over. It says 4.3 gb available. I went to the store I got the data and sim from and my data works in another phone. So it’s definitly my phone that’s the issue 😫

[stonechucker]

@jabiscusss18, can you screenshot your overview screen, and your usage history?  It seems like it’s possible that you may have used all your data in just a couple days..

im not sure if what the previous screen shot is showing is correct, or a display error.

[jabiscusss18]

The 40 dollar plan with 4 gb. I can phone and text. Just data is not working 

[jabiscusss18]

[will13am]

@jabiscusss18, what plan did you get?  Does the account show the proper features in the plan? 

[jabiscusss18]

No it’s not 

it says I don’t have an add on? 

[Carld123]

Call and text works?