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Great Neighbour / Super Voisin

Customer service number

I don't have internet since saturday night, I have used less than 50% of my plan, and the payments is not still due. Is there a number I can call directly to see what the problem is?

Mayor / Maire

Re: Customer service number

@Vero8,

 

Did you try to reboot your mobile ?

 

Did you verify that your "Mobile Data" are enabled ?

 

 

 

 

Did you join Public Mobile before January 27th, 2015?

 

If YES, you can call *611 from your mobile phone or from any landline by calling 1-855-478-2542.

 

 

 

After January 27th, 2015, customer service is now through the community or by email.

 

 

The procedure to send an email to Public Mobile is very easy.

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

 

 

Then, at the bottom right of the page, click on "Email away" button.

 

  -

 

 

Then click on "Email Us" and fill up the form.

 

 

DK
Model Citizen / Citoyen Modèle

Re: Customer service number

What kind of phone do you have and have you set up a limit in your settings or have you checked your APN settings?
Great Neighbour / Super Voisin

Re: Customer service number

Thanx for your answer!

I am calling to that number to check

and yes I rebooted it several times and verified my settings, everything was the same

 

Mayor / Maire

Re: Customer service number

@Vero8,

 

Like DK mentionned, did you verify that you have not set a "Data Limit" ?

 

Try to raise this limit or disable this setting.