@russ1 no unfortunately that's the only way to communicate with customer service. they should be replying to your message soon.
their opening hours are 9am et.
did you create a ticket? or did you private message them directly? creating a ticket should have a faster response time.
The only way to contact a moderator is by either submitting a ticket or private message.
Here’s when and how to contact the Moderator Team:
@russ1 nope, only that. On the other hand, this is one of the results of the PM's low costs for plans. But for other providers you can spend the same if not more amount of time waiting on the phone line/online chat.
Thanks to everyone however I guess I wait… In response to the better than sitting on the phone waiting my problem is is I have no phone and I drive a truck so I have to pull in to public Wi-Fi to log on to this forum and to also wait to see if admin has contacted me..
Guess this kind of plan isn’t for everybody
There are drawbacks In the customer support at PM for some People. But The flip side is you could be on a pay phone for 1.5 hours listening to elevator music trying to get through to the other guys.
Only two ways to get help here.
1- They pay some of us to help you but you have to tell us what the problem is.
2- Submit a ticket for help from a moderator.
The best method is to give us as many details as possible, if it looks like something that moderators will be needed for we will tell you to submit a ticket while trying to help you fix the problem. Frequently people are waiting for help from a moderator when we could quickly clear it up for you.