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Great Neighbour / Super Voisin

Contactin admin

Is there an easier way to get help from admin other than to sit and wait to sit and wait?
pretty fed up with this whole public mobile thing

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Great Citizen / Super Citoyen

Re: Contactin admin

@russ1 no unfortunately that's the only way to communicate with customer service. they should be replying to your message soon.

 

their opening hours are 9am et.

 

did you create a ticket? or did you private message them directly? creating a ticket should have a faster response time.

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Town Hero / Héro de la Ville

Re: Contactin admin

@russ1 as long as it doesn't involve accessing your account. Tell us the problem. Maybe we can help you out here. 

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Mayor / Maire

Re: Contactin admin

The only way to contact a moderator is by either submitting a ticket or private message.

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
 

 

 

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Great Citizen / Super Citoyen

Re: Contactin admin

@russ1 sorry no matter what avenue you choose there is a wait time. Some of us prefer this to sit on the phone for 2 hours with a representative and elevator music.

On the bright side, it absolutely helps with endearing qualities like patience.

Enjoy your day, when they do answer often they are able to.solve your issue quickly.
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Mayor / Maire

Re: Contactin admin

@russ1 nope, only that. On the other hand, this is one of the results of the PM's low costs for plans. But for other providers you can spend the same if not more amount of time waiting on the phone line/online chat.

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Great Neighbour / Super Voisin

Re: Contactin admin

Thanks to everyone however I guess I wait… In response to the better than sitting on the phone waiting my problem is is I have no phone and I drive a truck so I have to pull in to public Wi-Fi to log on to this forum and to also wait to see if admin has contacted me..

Guess this kind of plan isn’t for everybody

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Mayor / Maire

Re: Contactin admin

@russ1 

 

There are drawbacks In the customer support at PM for some People. But The flip side is you could be on a pay phone for 1.5 hours listening to elevator music trying to get through to the other guys. 

Only two ways to get help here.

1- They pay some of us to help you but you have to tell us what the problem is.

2- Submit a ticket for help from a moderator.

The best method is to give us as many details as possible, if it looks like something that moderators will be needed for we will tell you to submit a ticket while trying to help you fix the problem. Frequently people are waiting for help from a moderator when we could quickly clear it up for you.

 

AE_Collector 

 

 

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Mayor / Maire

Re: Contactin admin

@russ1  For all account related problems that require access you your account you need to wait for the Mods to respond/fix.

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Town Hero / Héro de la Ville

Re: Contactin admin

@russ1 what message do you get when you dial 611 or log into your self service account?  Thanks.