I've just ported my number last night (over from Telus) so I'm still getting my feet wet. However I notice that the transaction history is very confusing.
The balance column does not seem to make a lot of sense. For example: for line 2, how can a charge of $15 result in $0 balance?
My suggestion is to rearrange in the order that matches service/credit/payment as advertised and described. For example:
That would make much more sense. (Addtional credits will go between #5 and #6; I added a LD bucket thus there is an extra $15 in my payment shown in the screen cap.)
Hi @texwood, I agree that the transaction history is fairly confusing as it is.
Read the statement from the bottom up and it will make more sense.
In your example, line 3 ended with a balance of $15. Then the $15 was debited for the long distance talk add-on.. bringing the balance to 0.
Perhaps the website designers can make "bottom up" order the default view to reduct the confusion a bit (not totally but at least a bit better?)
Bottom up does make a lot more sense, if only they would use the negative sign to show negative balances...
Yes! this is what I was looking to suggest before the Public Lab gets removed! Or brackets around negative balances to show credit vs debit. I wished everything wasn't shown as a positive in the balance column...
@texwood please see here, I break it all down: