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Town Hero / Héro de la Ville

Re: Comox Valley - Vancouver Island

@FergussonHaving both phones going down at the same time is odd. Have you tried to swap one of your SIM cards with family's, friends' or neighbours; phones? Did you purchase the phones from the same source? Are they from a store (not from craiglist or second hand)? If you ported your current numbers from another provider are you sure you didn't have a balance with them (aka financing)?

 

If the phones have been black listed it will give the symptoms that you have described.

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Good Citizen / Bon Citoyen

Re: Comox Valley - Vancouver Island

we purchased them both at the same time and they have both been working great with Public Mobile for 3 months. Nothing has changed at our end we just started to both get the message yesterday for no explainable reason.

 

we thought it might have been a Telus service disruption in our area but that is not the case so hopefully, the moderators will get back to us asap.

 

thanks for the feedback

Town Hero / Héro de la Ville

Re: Comox Valley - Vancouver Island

@FergussonI would highly recommend you check your phones at a store to have them once over  to make sure they have not been blacklisted. If your phones have been blacklisted.. it is not Public Mobile's responsiblity to provide service. There are no warnings to blacklistings other than the symptoms that you had described.

Good Citizen / Bon Citoyen

Re: Comox Valley - Vancouver Island

What would result in them being blacklisted?They were purchased on Amazon several months ago, have worked flawlessly for 3 months, our accounts are on auto-payment and nothing else has changed. There just doesn't seem to be anything else that I can think of. 

 

There have been no Android updates either.

 

I am at a loss at this stage

 

If we can't get this solved be Monday I will be calling Telus and switching. I am a Type 1 diabetic and depend on my phone.

 

Ty for your thoughts though

 

Town Hero / Héro de la Ville

Re: Comox Valley - Vancouver Island

@FergussonI would suggest just swap one of your SIM cards into an aquaintence's phone (even at stores like London Drugs).. either way it helps to narrow down where the fault lies. You mentioned you have health ailment, I just don't want you to get into a situation where it is the equipment's fault and you were expecting / waiting Public Mobile to do something about it. Getting 2 phones failing at the same time is near impossible, since there is no tech support with Public Mobile there has to be some DIY to figure out what's wrong.

Good Citizen / Bon Citoyen

Re: Comox Valley - Vancouver Island

We will give that a try but I personally can't afford to wait too long. If Public Mobile can't help us I am willing to pay more to get better service and support.

Town Hero / Héro de la Ville

Re: Comox Valley - Vancouver Island

@FergussonAs I have said, in a bring your own device model, the onus is on the owner to make sure the equipment is working. If you health is depending on it, I highly recommend going to Koodo postpaid instead. You get everything in one go from Koodo and they pick up the responsiblity of make sure everything is working. You do get what you pay for when it comes to support.

Good Citizen / Bon Citoyen

Re: Comox Valley - Vancouver Island

So it turns out it was a problem we created ourselves unwittingly. I tried to implement Wi-Fi calling on our Android phones. Although it didn't indicate an error it seemed to disable mobile calling even though shown as still enabled.

 

As soon as I disabled Wi-Fi calling everything started to work properly again.

 

Something to keep in mind ... thanks for everyone's help and ideas though it was very much appreciated.