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Mayor / Maire

Re: Community Technical Issues


@Naepalm wrote:

@NDesai wrote:

 

Hey Community, 

 

From time to time Lithium, our community platform, updates the system and causes some issues that changes how we interact with this community. Issues such as users are not receiving community notifications OR users are not being redirected to the first unread post. These examples might change the way we browse this community.

Use this topic to discuss and report any Community related issues. Out staff member, @David_J, will use this to track all reported issues. Let's help him to make this community even better. 

 

Thank you. 


I just noticed this forum. One issue I had and had brought up already is a couple of my posts didn't post and they ended up disappearing. I haven't noticed anything else yet but I have only been here for a day or so. I'll let you know if there is anything that is an issue. 


@Naepalm   Most of the time posts disappearing are due to one too many quick edit in succession.  I think some have mentioned that a spam filter is involved.  I've had quite a few disappear myself.  Sometimes the post gets saved as a draft, so you could try clicking on your avatar, them my profile and scroll down you might find the post.  There is also some link some users have posted that I believe allows you to retrieve the lost post, personally I've never bothered but have just retyped my response instead.

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Good Citizen / Bon Citoyen

Re: Community Technical Issues

hello, 

      In response to technical issues in community, I have a very difficult time trying to navigate in community.

 

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Oracle

Re: Community Technical Issues

@Barfanese  wrote:

hello, 

      In response to technical issues in community, I have a very difficult time trying to navigate in community.


Any issue in particular you having trouble with? Please let us know and we will do out best to assist. 
In the mean time, here are some useful info: https://www.publicmobile.ca/en/bc/get-help/articles?category=getting-started&subcategory=how-to-use-...

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Deputy Mayor / Adjoint au Maire

Re: Community Technical Issues

@Barfanese hi is there anything in particular you have problems with? there is an excellent help section top of page answers a lot of issues 

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Great Citizen / Super Citoyen

Re: Community Technical Issues

@NDesai often when I see a notification it will flash multiple times on the screen until I acknowledge the notification. Is this normal?

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Great Citizen / Super Citoyen

Re: Community Technical Issues

@mimmo you are right I have seen in the last few days at least half a dozen posts, my internet is not working. Maybe a pinned APN setting and instruction on how to get your data going if it is not working. 

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Oracle

Re: Community Technical Issues


@Naepalm  wrote:

@NDesai often when I see a notification it will flash multiple times on the screen until I acknowledge the notification. Is this normal?


Yes, that is normal since the new community layout. You must let it disappear before loading another page or refresh. 

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I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

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Great Citizen / Super Citoyen

Re: Community Technical Issues

Does anyone else have issues signing into their community  account. This could be entirely my tablets fault.  I need of a new battery it will randomly shut itself off. Not normally that much of a big deal but a couple of times a month after this happens I can't sign back into the community but it will let me sign in under this account that I rarely use....?