If you opened the account with 30$ andstill have30$ in your account maybe the plan wasnt purchased?
I got 25$ refer bonus and i can see i have 500mb of data none used yet so i am sure and i paid 34.50 for the plan and then i got 25$ refer balance and 5 dollar extra
Screenshot of your account page and payment section with your personal info blocked out may help someone decifer this for you
Try the lost/ stolen trick...report as lost for 5-10 minutes..then click found and reboot the phone....
I have similar issue too
my account has more than enough money and my sim card is suspended
So you apparently read some of the thread...did you try any of the suggestions?
ie. lost/stolen, additional $1