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Oracle

Community Technical Issues

 

Hey Community, 

 

From time to time Lithium, our community platform, updates the system and causes some issues that changes how we interact with this community. Issues such as users are not receiving community notifications OR users are not being redirected to the first unread post. These examples might change the way we browse this community.

Use this topic to discuss and report any Community related issues. Out staff member, @David_J, will use this to track all reported issues. Let's help him to make this community even better. 

 

Thank you. 


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Model Citizen / Citoyen Modèle

Re: Community Technical Issues

@NDesai, will you give an example so we (the community) have a better understanding of what kind of issues are to be reported in this topic?

Oracle

Re: Community Technical Issues


@Jorno wrote:

@NDesai, will you give an example so we (the community) have a better understanding of what kind of issues are to be reported in this topic?


Post edited with examples. 


I am not a mod. Do not send me private message with your personal info.

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Oracle

Re: Community Technical Issues

Thanks @NDesai but this process is far from optimum for collecting issues. The topic is only visible until it leaves the landing page; i.e. until five more topics are posted. Robot Sad


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Community Technical Issues


@Ludditewrote:

Thanks @NDesai but this process is far from optimum for collecting issues. The topic is only visible until it leaves the landing page; i.e. until five more topics are posted. Robot Sad


Well, we are here to merge any new related topics into this one Smiley Happy. I see that this topic is already stickied/pinned. David requested to create a single topic so i trust him to regularly monitor this one from now on. 


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Highlighted
Deputy Mayor / Adjoint au Maire

Re: Community Technical Issues

I wish there was a public lab to collect ideas and issues. Robot Indifferent

Oracle

Re: Community Technical Issues

Too bad we can't get other important threads stickied like @Luddite quirks and bugs or say solutions/answers to common user problems.

Town Hero / Héro de la Ville

Re: Community Technical Issues

Good idea.  Thanks for being pro-active @NDesai.

Public Mobile

Re: Community Technical Issues

@mimmo Happy to discuss which threads you think should be treated this way. David_J
Public Mobile

Re: Community Technical Issues

Update for January 30 - this past weekend the following issue was raised:

"Not sure if we should have a seperate thread for problems with the forum? I found that quoting is quite inconsistend lately. In this particular thread it brings up the user name that I'm quoting in the quote, but I noticed on several others today that it would only say "wrote" without the user handle followed by the quoted text. So, unless I'm tagging the addressee of my reply, other posters might not be sure who I mean."

 

"...I decided to test this. Seems like they brought new little feature that automatically tags user on the quote so they get the notification without us manually adding the tag. I was hoping for this feature a while back so whenever someone quotes you, you get the notification. Before when user quotes your reply and don't tag you, you don't know about that unless you browse that topic."

 

"So with the new change, i found the error. There is an error with automatic tag where in the html tag, userid number has a comma. For example, a user with id 2323 is listed as 2,323 and that is why the RichText doesn't recognize the comma. If you manually tag a user, there will be no comma in the userid and it works. So for now, change to HTML editor (not available on mobile site) and remove that comma from the userid or manually tag."

 

I opened a ticket with Lithium (as they own the code to the platform that our Community uses) and they sent the following response after investigating;

 

It sounds like you are reporting three issues:
1. The "jump to first unread post" feature is no longer working on all components
2. The user handle (@mention) is included in quotes
3. The User ID is rendering incorrectly.

I went ahead and split off the third issue into a new case at it will require further troubleshooting, but we can address the first two issues here.

1. The "jump to first unread post" in a topic thread is actually working as expected now. Previously, this feature was being introduced into other components unintentionally. This is why users were seeing this behaviour in other discussions types; it was actually the behaviour of the bug. The new behaviour you reported is due to fixing the bug and is the intended behaviour.

2. The User handle being mentioned in quotes, and the accompanying notifications, is a new feature we rolled out as part of our compliance with Europe's right to be forgotten law (General Data Protection Regulation (GDPR)). This feature ensures that when a user's account is closed on the community their username will be deleted in quoted threads.

3. I have created case #0016047 to further troubleshoot this issue.

Let me know if you have feedback - I'll update the third point when I receive information.

 

David_J