Changing plan on suspended service

[Cameronduncan]

Hello gang! This is my first post in the public mobile forums. Figured I would give it a shot.. I'm having an issue where I need to go with a lower tier plan this month just to save a couple bucks. But I'm finding that there is no option to pick a new plan even with a positive balance on my account. Am I missing something? My service is currently 'suspended' but ive got enough to cover a cheaper plan. 

Messaged mod team a couple hours ago and still no reply.. I assume it's a busy time of year. 

Thanks for your help in advance. 

[Luddite]

Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and

Friday, Saturday, and Sunday from 9am(EST) to 7:30pm(EST).

[will13am]

I just checked the online status of the moderator team.  They seemed to have shut down early today.  They won't be getting to this until tomorrow is not already resolved.  

[JDT]

Because your account is suspended, only a Moderator can make changes to your plan.  So there's nothing further you need to do at the moment - just wait for them to answer your private message.  They usually respond within a few hours.