I spoke with two different reps from Public Mobile yesterday morning to request a change to my son's $25 talk and text plan. I was requesting data be added to the phone. I was told that because the plan was an older plan they could not make the changes immediately but a request had to be filled out and sent for the change to take effect. I was told I would get an email notification which I am still waiting for.
I would like to know how long of a wait it is to make a change to your account. It's been 24 hours and two phone calls later, still nothing.
Please advise as soon as possible or at least let me know how much of a wait time it is to make this change.
Solved! Go to Solution.
I'm very sorry about this,
Due to a high volume of email requests, there could be a delay in getting an answer back.
I will be glad in assisting you with the plan change, can you please private message me with the phone number and the new plan request?
*With this change, as mentioned by the Call Centre agent :
@trina You could have data without changing your current plan by purchasing a data add-on. (200 MB of data for $10, 1GB of data for $30). It does not expire until completely used; even if that is several months.
You can do that directly from your self serve account.
Thank you for the tip. I didn't know that it doesn't expire. I figured you had to use it within one month.
That may be the best option for me.
I'm very sorry to hear about this, this is quite upsetting 😞
I had a look at the emails we sent you and there was an email from Matthew, requesting to change the plan ASAP because you were told that you will be receiving the email confirmation within 24 hours and still nothing, we also confirmed the changes that will take effect after the changes.
Can you kindly private message me with the Public Mobile phone number?