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Great Neighbour / Super Voisin

Change PIN

Hello,

 

How can I reset my PIN? 

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Mayor / Maire

Re: Change PIN


@mekbool wrote:

Hello,

 

How can I reset my PIN? 


@mekbool  You can't. Best to submit a ticket to PM and ask them if they can reset for you 

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

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Model Citizen / Citoyen Modèle

Re: Change PIN

If by chance you mean your voicemail PIN, that one can be changed via the selfserve portal under "Plan and Add-Ons" > "Reset Voicemail Password"

pm-reset-voicemail.png

 

Otherwise for the 611 PIN, yes you'll need to contact a moderator as previously mentioned.

 

Town Hero / Héro de la Ville

Re: Change PIN

This is one of several issues in the Community that can only be resolved by a moderator. Click ?, bottom right, and follow instructions to submit a ticket. Moderator wait time may take a few hours or sooner and within a day, from my experience.