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Good Citizen / Bon Citoyen

Change IP address?

It seems I was recently assigned an IP address that seems to be on Niantic's ban list. As of today, I can no longer authenticate login for Pokemon Go on mobile data. As Niantic has no support or method in which to get a hold of them, how would I go about requesting my ip address be rotated?

Model Citizen / Citoyen Modèle

Re: Change IP address?

on android you can e-mail niantic from the google play store.

 

https://play.google.com/store/apps/details?id=com.nianticlabs.pokemongo

 

if you scroll to the bottom of that page you will see: 

 pokemon-go-support@nianticlabs.com

Good Citizen / Bon Citoyen

Re: Change IP address?

That email address is inactive and gives an automated response:

 

##- Please type your reply above this line -##

Thanks for your interest in Pokémon GO. Your email (to pokemon-go-support@nianticlabs.com) has gone to an unmonitored inbox.

To reach the Niantic operations team and get support for Pokémon GO, please visit our help center (https://support.pokemongo.nianticlabs.com/hc/) and select one of the contact options under "Submit a request' in the upper righthand corner.

 

I then attempted to contact them on their site but the "submit a request" section is just blank with no way to submit a request.

Oracle

Re: Change IP address?

Would operating behind a VPN such https://www.tunnelbear.com help? A review here: VPNs


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Model Citizen / Citoyen Modèle

Re: Change IP address?

@Ematrix: Interesting that that e-mail doesnt work.

 

Anyway, I followed the link you posted. and in the top right corner clicked "Submit Request" ..

 

I was then given a menu. I attached a snapshot of that menu. pokemon.PNG

 

Clicking on "Submit a ban appeal" takes me to the following page:https://support.pokemongo.nianticlabs.com/hc/en-us/articles/225146308

 

On that page I then clicked the hyperlink corresponding to "this form" and it took me to this form:

https://support.pokemongo.nianticlabs.com/hc/en-us/requests/new?ticket_form_id=233187

 

Hopefully this helps!

Good Citizen / Bon Citoyen

Re: Change IP address?

Interesting. I expected this to work as I eliminated the possibility of account issues by successfully signing in over wifi. However, the issues persists through the VPN.

 

Geogolem, thanks for your response. I did manage to find that section. However, the fact that the VPN doesn't work worries me. I've already tried completely removing and reinstalling the app.

 

Edit: on a side-note I've already checked the safetynet thing and no issues there.

Model Citizen / Citoyen Modèle

Re: Change IP address?

What kind of behavior or error message are you receiving when you try to log in? or is it just hanging on the login screen?

Good Citizen / Bon Citoyen

Re: Change IP address?

Oh I guess I didn't provide all the details because I was hoping for a reference to where to request IP change but didn't expect so many quick replies with people familiar with Go.

 

So basically, I am able to login via WiFi at home but as soon as I go out, pokestops stop showing up and the white pokeball continuously spins. It's been happening all day. Started mid-day and I eventually got back on but now I've been unable to get on for 6 hours. I kill the app and restart it and I get the message that allows me to "retry" signing in but this fails. Eventually, I signed out, reinstalled, rebooted and opened it up and hit "sign in". The error I get after 2-5 minutes of waiting is "Unable to Authenticate, please try again later"

 

Edit: I'm not rooted either. Also, it seems Tunnelbear's IP addresses are simply blocked by niantic as through their vpn works neither on wifi or mobile.

Model Citizen / Citoyen Modèle

Re: Change IP address?

hmm, interesting..

 

My friend once had a similar issue with pokemon GO...

 

He resolved it by changing the time zone on his phone. He had to make sure that the timezone in his phone was correct... The time was correct with both time zones. -4 or -5.. eastern standard time... 

 

perhaps you could try that. I cant remember the exact details of his issue..

Good Citizen / Bon Citoyen

Re: Change IP address?

Thanks for the suggestion but my time is correct and I don't have the issue on WiFi with the same time/zone. I've set it manually just in case - same issue.

 

Oh, I also did try to sign into a new account on my phone on mobile and the same issue occurs.

 

Edit: I also tried parallel spaces in order to follow the suggestion of removing and re-adding your account - same issue.

 

I then attempted to log into pokemon go from my other phone, tethered to my main phone, on public mobile - same issue.