@Colleendaniels wrote:
I need help changing my email address on my account I cannnot log on with out it and I can’t reset the password please, I need help with my account
Did you forget your password? You could try logging in with the old email address. Nothing to stop you from doing that just because you don't use the email address anymore.
Otherwise, you'll need to contact the moderators to change the internal account email address. You can change the log in email address but an internal one still stays. But you need to get into your account.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
