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Mayor / Maire

Re: Day 8th and still cannot send Text message

@Arman If you've tried all previous suggestions and it's still not working you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your phone on http://willmyphonework.net/ and make sure it's compatible with Public Mobile.
Great Citizen / Super Citoyen

Re: Day 8th and still cannot send Text message

I did try everything in this community and My phone is compatible

I am waiting for support group and moderator - responses are very slow

8 days 

Mayor / Maire

Re: Day 8th and still cannot send Text message


@Alex888 wrote:
@ArmanIf you've tried all previous suggestions and it's still not working you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your phone on http://willmyphonework.net/ and make sure it's compatible with Public Mobile.

@Alex888  The problem is well documented with the new $15.00 plan not allowing customer to text. Don't think there is anything @Arman  can do to fix this. PM has to provide the solution/fix.

Mayor / Maire

Re: Day 8th and still cannot send Text message


@Arman wrote:

I did try everything in this community and My phone is compatible

I am waiting for support group and moderator - responses are very slow

8 days 


@Arman  An 8 day wait time is not acceptable. You should send them another message until they respond.

Great Citizen / Super Citoyen

Re: Day 8th and still cannot send Text message

Well documented and not well addressed . I like to see if you can live without text for 8 days

Mayor / Maire

Re: Day 9 and still cannot send Text message

What's interesting though is that there isn't the furor over this problem as there was with that dropped calls thread.

Have you been using other optional texting methods?

Great Citizen / Super Citoyen

Re: Day 9 and still cannot send Text message

yes, I am using someother option but it prefer the native text app. instaed of others

Great Citizen / Super Citoyen

Re: Day 9 and still cannot send Text message

just wait longer

Great Citizen / Super Citoyen

Day 10 and CANNOT SEND TEXT

Hi Moderator, Can you address this issue. I have 3 tickets and waiting for a week
Deputy Mayor / Adjoint au Maire

Re: Day 10 and CANNOT SEND TEXT


@Arman wrote:
Hi Moderator, Can you address this issue. I have 3 tickets and waiting for a week

One ticket is sufficient per issue. Adding more tickets causes delays in processing and may cause solutions for the first ticket to get undone in the attempt to fix it for the second ticket if the mod working on it doesn't notice the previous one had been addressed. Are you sure your phone is compatible and your plan has texting (and you have units left if it is a limited plan)? If so, have you tried the reporting your phone lost/stolen trick to refresh your account? Where you report the phone stolen in "My Account" waiting 5 or so minutes, then reporting it found. Rebooting the phone after that often fixes provisioning issues.

I know that for me, some people can't get my texts, never did find the root cause for that, but its possible the person you are trying to text is experiencing that issue. Texting for me works for 99% of the people I have tried.