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Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

Hi.

 

I checked my plan, I added more minutes to be sure but I STILL CANNOT make or recieve calls. This is ridiculous. Can anyone please help me.

Still can't access voicemail either 


Have you tried the lost/stolen trick or topping up your account with one dollar and rebooting?

Or just rebooting the phone since you've added more minutes to your plan.

 

For lost/stolen, login to your self serve account, click plans/add-ons, click phone lost and suspend, log out and wait a few mins.  Log back in and report phone found and resume service.  Restart your phone.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Just tried all of that. Nope

 

Same story.

 

Where is someone that actually works at Public that can look into my account???

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

Just tried all of that. Nope

 

Same story.

 

Where is someone that actually works at Public that can look into my account???


Only the moderators are able to look into your account unfortunately.  Send another message if it's been a while since the last one, you can send one through here:https://publicmobile.ca.ada.support/chat/

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

When I try to submit a ticket it says 404 not found in seperate window?

 

Can I somehow do it through here?

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

When I try to submit a ticket it says 404 not found in seperate window?

 

Can I somehow do it through here?


Click on the ? mark bubble at the bottom right of this screen.

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help

@Dandreacola  If SIMon chatbot isn't working for you maybe send a message to Moderator_Team via here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Sent moderators another message.

 

I can't believe this is happening. Why arent they responding?

 

This is important.

Town Hero / Héro de la Ville

Re: Can't recieve calls or access voicemail! Please help

@DandreacolaYou need to disable any ad blockers on your browser.. clear your cache, cookies.. restart your browser. Start a ticket from getting help without logging into the community initially I found will reset SIMon and eliminate the 404 error.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

I managed to get the message sent 

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

The fact I have had no communication from moderators about this for 3 days is disgusting and a poor reflection on the company itself. No service for someone who has a sick mother at home that needs a phone in an emergency in deplorable. The CRTC surely needs to hear about this. Completely unacceptable!!!