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Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

I did try that already and have sent two messages to mod team but they are not replying.

This is ridiculous.

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

Hi

 

I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.

It keeps saying no active long distance add on when I call voicemail.

Text and data work fine.

I need to be able to make and recieve calls because of my sick mother.


What plan are you on?

If the $10 plan then maybe you've run out of your minutes. If the $15 plan then can you still receive calls (notwithstanding your subject line)?

Or maybe you turned on do not disturb for incoming.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Yeah, that's annoying, sorry that nothing has worked. I would try taking a look at other community messages with problems such as yours. I found one where someone said this worked, so maybe try it out and if it doesn't work maybe take a look at more community posts.

 

''Just came up with a solution to my problem.
I had set my network preference to LTE earlier today via the *#2263# code. I just switched it back to Automatic and I am still able to get LTE and now I can make and receive phone calls.''

 

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

I did try that already and have sent two messages to mod team but they are not replying.

This is ridiculous.


@Dandreacola  What happens when you dial 611 from your phone? Can you access the IVR system? If you are on a limited calling plan then make sure you haven't used up all your minutes like others have mentioned. 

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

$15 plan. I think I'm good with minutes.

DnD on an iPhone?

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

I can access 611.

I think minutes are good

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

I can access 611.

I think minutes are good


Perhaps you signed up to the original $15 plan where it was not unlimited incoming. Check your overview data & add-ons to see if the minutes counter is there and also your Plan Details to see if it mentions unlimited incoming.

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@Dandreacola wrote:

I can access 611.

I think minutes are good


@Dandreacola  Sounds like you might have used up your minutes. Best to purchase a 500 minute add-on for $5. The add-on will remain on your account until all used up and will only kick in when you have used up your regular minutes. To make sure you have remaining minutes access your selfserve account online and on the first page you should see available minutes. If nothing is showing then you have used up all your minutes.

Mayor / Maire

Re: Can't recieve calls or access voicemail! Please help


@geopublic wrote:

@Dandreacola wrote:

I can access 611.

I think minutes are good


@Dandreacola  Sounds like you might have used up your minutes. Best to purchase a 500 minute add-on for $5. The add-on will remain on your account until all used up and will only kick in when you have used up your regular minutes. To make sure you have remaining minutes access your selfserve account online and on the first page you should see available minutes. If nothing is showing then you have used up all your minutes.


This would be for outgoing. The OP has mentioned possibly not incoming. But we don't yet know if they're on the original $15 plan.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Hi.

 

I checked my plan, I added more minutes to be sure but I STILL CANNOT make or recieve calls. This is ridiculous. Can anyone please help me.

Still can't access voicemail either