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Good Citizen / Bon Citoyen

Can't recieve calls or access voicemail! Please help

Hi

 

I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.

It keeps saying no active long distance add on when I call voicemail.

Text and data work fine.

I need to be able to make and recieve calls because of my sick mother.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Hello,

 

Did you make sure to add the country code before the voicemail number? That would be a 1 before for US/Canada. Not sure if that will make a difference but it's worth the try if you haven't.

Deputy Mayor / Adjoint au Maire

Re: Can't recieve calls or access voicemail! Please help

What phone do you have?

 

Also for voice quick solution for time being. Call 438-580-4001 from another phone..enter your cell number.....when your voicemail message starts playing...press * sign and then enter your password and you will be able to listen to your voicemail

Great Neighbour / Super Voisin

Re: Can't recieve calls or access voicemail! Please help

I'm having the exact same problem. I sent a private message to the moderator team in hopes that they can sort it out. I suggest that you do the same with your details.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

I'm using an iPhone.

 

There is a button to click brings me straight to voicemail.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

I would make sure you have the correct number and country code (1) entered for voicemail access. You can search this up online to check/modify the voicemail number and make sure that it is correct and the country code is there

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Tried this.

 

Did nothing. Sorry

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

Are you out of the country? Then I believe voicemail is considered long distance. If you are, then try calling from hangouts dialer (or similar app) or using a landline.

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

No not at all.

 

I'm at home in the GTA

Good Citizen / Bon Citoyen

Re: Can't recieve calls or access voicemail! Please help

That is strange. I can only recommend removing the Sim card and putting it back in. Otherwise, you should get in contact with the moderator team. You can send them a private message by clicking here