Can't receive any text messages

[xvietbbboix]

Hello,

I can no longer receive text messages from anyone.

Data and phone services are working. 

People receive my texts, but I don't receive theirs.

Thanks

[JackQuint]

Network reset wouldn't solve the problem since he's tried the SIM in a another phone with no luck either. It's either an account configuration issue (needing a MOD) or it's a faulty SIM.

[Dunkman]

@xvietbbboix 

If the SIM card does not work with another phone (ie. not able to receive texts in other phone), then there likely is a PM service issue.  Doesn't make sense though....  Might need to wait for moderator to have a look at.  Expect 1-2 day wait though.  

As your wait for moderator.....

You tried the lost/stolen phone trick already.  Maybe try the manually loading $1 into your account trick.  That also sometimes resets your account.  

Maybe try network reset of phone?  Up to you whether you want to try factory reset.....

[xvietbbboix]

Just tried this.

Didn't work.

[geopublic]

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@xvietbbboix wrote:

Can you provide me contact information for MODS?

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@xvietbbboix  Another customer had a similar problem to yours. As soon as he put his sim in another phone the texts started coming in and the issue was resolved. If you can't borrow a phone to try this then maybe try powering down your phone removing the sim for 5 minutes and see if it fixes the problem. If your data usage shows the texts coming in then it's not an account issue.

[geopublic]

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@xvietbbboix wrote:

Can you provide me contact information for MODS?

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@xvietbbboix 

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[xvietbbboix]

Can you provide me contact information for MODS?

[xvietbbboix]

Just tried another phone.

No luck

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@geopublic wrote:

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@xvietbbboix wrote:

Checked. I am no on DND. I am not blocking any #s

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@xvietbbboix  Do you have another phone that you can test your sim in to see if you can recieve texts?

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[missorange]

if above method still not working, maybe need to contact MOD to check it. 

[geopublic]

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@xvietbbboix wrote:

Checked. I am no on DND. I am not blocking any #s

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@xvietbbboix  Do you have another phone that you can test your sim in to see if you can recieve texts?

[xvietbbboix]

Checked. I am no on DND. I am not blocking any #s

[geopublic]

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@xvietbbboix wrote:

Weird, the logs show that they go out and came in, but after I did the reset from the suggested solution above. I don't see logs for in and out.

But the messages to get received when I send to my colleague.

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@xvietbbboixMake sure you don't have the "Do not Disturb" mode turned on. Also check your messaging app to ensure you are not blocking legit contact numbers.

[xvietbbboix]

Weird, the logs show that they go out and came in, but after I did the reset from the suggested solution above. I don't see logs for in and out.

But the messages to get received when I send to my colleague.

[xvietbbboix]

I tried this. It did not work.

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@Alex888 wrote:
@xvietbbboixTry clearing your phone cache and restarting it. Then try logging into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

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[geopublic]

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@xvietbbboix wrote:

Hello,

I can no longer receive text messages from anyone.

Data and phone services are working. 

People receive my texts, but I don't receive theirs.

Thanks

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@xvietbbboix  Check your data usage logs online. If you can see the texts coming in then it means the issue is with your phone.

[Alex888]

@xvietbbboix Try clearing your phone cache and restarting it. Then try logging into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.