I have been working in this weekend and I forgot to switch on new plan so my plan renewal date was 17 February, today it’s 18 , I have been already charged 33$ what happenes If I switch now will they transfer my balance or not ? I am got busy and I couldn’t do it before time 😖
Normally you would not be able to switch your plan until your next renewal date, unless you paid in full for the new plan and lose the amount you just paid.
Try sending a private message to the Moderator team and explaining your situation. They may allow you to switch your plan without losing your money.
Mods are pretty good about changing plans if only a day or two has passed.
How can you get help with your account, activation, or service?
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By the looks of it, @Farjy is still on a legacy plan. Is there a statement from the mods somewhere, that they can do the switch from legacy to in-market plan? I might be just missing it, but until I see it in official writing from one of the senior mods ( @Mary_M, @Shazia_K or @MarieHelene_L?) I'll continue to advise legacy customers to call *611 for plan changes.
Correct! To change from legacy to in-market plans, customers have to contact *611 first. If they message us, we'll just advise them to do so 🙂
@wetcoaster it was confirmed that mods can do the legasy transfer to inmarket without the need of calling *611 to confirm the loss of the call centre.