Calls dropping and in need of help

[greyamy]

I have been a member for about a year or so, but first technical issue now

I have been having issues of late (2mths) with dropped calls. I get about 2-3mins into a call and the call drops out where the other person can't hear me anymore nor can I hear them. This has been happing every phone call I have been having. Can someone please help to solve this issue. It will happen multiple times in a regular phone call.

-I have reset the phone

-tried sim in husbands phone of same make and year and it still happens

Thanks

[greyamy]

Thanks, I have submitted a ticket.

[dabr · Accepted solution]

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@greyamy wrote:

I have been a member for about a year or so, but first technical issue now

I have been having issues of late (2mths) with dropped calls. I get about 2-3mins into a call and the call drops out where the other person can't hear me anymore nor can I hear them. This has been happing every phone call I have been having. Can someone please help to solve this issue. It will happen multiple times in a regular phone call.

-I have reset the phone

-tried sim in husbands phone of same make and year and it still happens

Thanks

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You'll probably need the moderators help for this.  Submit a ticket via SIMon here: https://publicmobile.ca.ada.support/chat/

Hearing back could take anywhere from 2-48 hours.