Only moderators can help with account related issues.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN*, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
*If you don't have your PIN you need to provide them with any 3 of the following items for identification:
- Complete mailing address
- Email address
- Alternate phone number
- Date of birth
- Last top up date & amount
