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Great Neighbour / Super Voisin

Auto renewal

 My plans was to auto-renewal today but because of the maintenance it didn't roll over properly what should I do

Model Citizen / Citoyen Modèle

Re: Auto renewal

@Fallsmolson

First of all, is your phone working?  Sometimes on the day of renewal, the self service web portal will display plan expired, and other dire warning.  The payment sometimes takes more time to autopay.  But, your phone would still be active.  

 

If your phone is not working, you will need to contact moderator to address issue.  Will take more tha 24 hours for them to respond unfortunataely.  

 

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

 

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Great Citizen / Super Citoyen

Re: Auto renewal

just email Moderator and wait for their reply, for fast service. email them privately and give them your pin and phone number. they will help you asap . i am here to help you as part of a community, just private me or post your message here. Thanks

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Auto renewal

Is your phone working? If so, then just relax, and let the autopay do it's thing. "Account suspended" is a common message to see in self-serve on renewal date. If your phone is working you have nothing to worry about.

 

GC