Anyone on Plans E or F that has sent a MMS/picture message?

[Charanth182]

Hi everyone,

I've gotten myself really confused and so i'm making the question really simple (another forum is where the questions have gotten complicated).

Has anyone regardless of device that has the package that includes Canada Wide or Province wide calling combined with the Canada wide texting and NO data (that is plans E or F)  succesfully sent a MMS/picture message with their device?

Was it an MMS? Or was it another form of picture messaging?

Thanks!

[Mansi_G]

@Charanth182 - Really sorry about the misinformation you were provided in your recent email experience.

But at the same time, I am glad to see that so many people have helped you in this thread. Not sure what the outcome is but seems like you aren't able to configure APN settings to get MMS to work.

To be very honest, you can't really add APN settings on a feature phone, and going through another conversation, I believe you have a feature phone - LGA341. I will follow up with our Specialists team to see if there is a workaround.  

[Martin]

Hello,

I wish to add to my above post by commenting on knowledge-based emails received from Public Mobile customer assistance.

Here is the dilemma: I am quite sure that there are second-level tech support individuals who are quite knowledgeable and who provide emails that are well-informed and contain only correct information. The problem, as this community has seen over the past few days, is that not all emails contain correct information. The dilemma, therefore, is how to differentiate between emails that contain correct information versus those that do not. Unfortunately, there is no way to differentiate between the two. As a result, a customer must seek an alternative means of finding correct information, and that alternative is what this community has to offer.

For your consideration.

[Martin]

Hello Charanth182,

First, no apology is necessary for the headache supposedly caused by this matter. Based on numerous interactions with first- and second-level support, I have a generally negative view of customer assistance, except for one solitary experience. In a perverse way, it's good to know that my view is not unique. I fear that there are others like you and me who have been misinformed.

Without being presumptuous, I believe that there are lessons to be drawn from this unfortunate episode.

If a customer wants a knowledge-based answer, one should post a question in this forum, and believe what a responder, who has credibility with that poster, has to say. If customer assistance agrees with the responder, that's fine. If customer assistance disagrees with the responder, ignore customer assistance. In other words, to be quite frank, customer assistance is irrelevant when it comes to questions that are based on knowledge. The community also has knowledge-based articles that can be consulted.

On the other hand, customer assistance is invaluable when it comes to problems that involve confidential information. Further, if the problem is network-related, then, once again, customer assistance must be contacted.

FYI.

[Charanth182]

@Luddite

Thanks so much! That was what i expected/wanted to hear!

@Martin

So i'm nearly to the point of luaghing at this whole situation, the customer support person (whom i replied to before you said to ignore the email) insists that you need data... training needed indeed.

I'm happier now, i'm putting this behind me. I'm sorry for the headache this whole thing has been.

In a month or so i'll post asking if anyone has my phone and has managed to set up the APN sucessfully. MMS just isn't worth this!

[Seb]

@Charanth182, some weeks ago, I had some MMS issues. To resolve the bug, I reset APN to default and redo the setting.

[Martin]

Luddite,

Thank you for your post. I hope that it will serve to prove that picture messaging, which is MMS, does not require a data plan, but needs proper APN configuration and having data "on".

Cheers.

[Luddite · Accepted solution]

I have plan E. MMS no problem once APN settings done and Data turned on.

[chukdefatey]

@charnath82, I have many plans on PublicMobile, but none of them are from the current Pathetic Plans. One the Plans is $25 unlimited Canada calling & unlimited North American Messaging (MMS & Texts) & unlimited Worldwide wide texts and MMS works perfectly fine on iPhone 4s & above, Android or Windows Phone. Having said that I never tried it on Dumb Phone but like I & others have said as long as you have Data enabled N configure the MMS APN your MMS will function fine

[Cyber]

@Charanth182,

You need to configure your APN and activate your Mobile Data to be able to send/receive MMS.

[Martin]

Hello,

MMS *IS* picture messaging.

The terms are synonymous with one another.

You're going to give yourself an ulcer over this.

IGNORE THE EMAIL.