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Mayor / Maire

Re: Anyone else but Moderator_Team to help me on Porting from Koodo?


@singod wrote:

No, it's monthly plan!


If you had a plan where you pay up front for the plan and then pay to catch up on things you consumed the previous "month" then that is what is called post-paid.

If you had a plan that you pay up front for the plan and all features and that's all you can use then that is pre-paid. (like here)

Koodo post-paid - you can do the transfer yourself in the Change Number function.

Koodo pre-paid - you need moderator assistance.

Mayor / Maire

Re: Anyone else but Moderator_Team to help me on Porting from Koodo?

@singod 

Can you explain what is happening?

Is your koodo sim still working?

Have you access to your self serve and does it say active?

Are you able to do anything, call in/out, text in/out and is data working if you have it in your plan?

Good Citizen / Bon Citoyen

Re: Anyone else but Moderator_Team to help me on Porting from Koodo?

Super helpful to have the problem fixed! Thank you so much!