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XTL
Good Citizen / Bon Citoyen

After port service not working.

Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now.  I messaged a mod but no response yet.  Please help!

Mayor / Maire

Re: After port service not working.

@XTL 

Unfortunately, porting issues can only be dealt with by the moderators.  

 

As community members, we are also customers.  

 

The wait times are about 24-48 hours, so hopefully, moderators will be able to resolve your porting issue soon. 

Mayor / Maire

Re: After port service not working.

@XTL  - Was your Koodo account prepaid or post paid?  If it was prepaid, YOU cannot do the port yourself.  It must be done by a moderator.  In that case, your Koodo number should still be working.  Was the Koodo account active at the time of porting?

Lastly, and please don't be insulted, did you restart your phone after activation completed?

Hopefully, you have done as suggested by @Dunkman  and messaged the moderators.

Model Citizen / Citoyen Modèle

Re: After port service not working.


@XTL wrote:

Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now.  I messaged a mod but no response yet.  Please help!


Nothing much toy can do at this point except for keep your fingers crossed and get a mod reply. 

 

Also think of a back up plan. 

Model Citizen / Citoyen Modèle

Re: After port service not working.

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 9 AM to 9 PM Eastern time.
  • Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

 
Good Luck
Good Citizen / Bon Citoyen

Re: After port service not working.


@S--S wrote:

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 9 AM to 9 PM Eastern time.
  • Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

 
Good Luck

Guess you missed: "I messaged a mod but no response yet". Cat Frustrated

Town Hero / Héro de la Ville

Re: After port service not working.


@LaOmbra wrote:

@S--S wrote:

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 9 AM to 9 PM Eastern time.
  • Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

 
Good Luck

Guess you missed: "I messaged a mod but no response yet". Cat Frustrated


As suggested continue to use your Koodo SIM card for now. Once it stops working then the posrt is complete and you can switch to the PM sim and everything should start working.Smiley Happy