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Add ons

Lauriealm1959
Good Citizen / Bon Citoyen

I purchased US talk text & data . I am having trouble responding to texts and cannot make phone calls. Anyone have ideas?

8 REPLIES 8

Lauriealm1959
Good Citizen / Bon Citoyen

Thanks. Did not realize the 2 steps. 👍

kselmak
Mayor / Maire

@Lauriealm1959 

Did you actually purchase the add-on it just put funds for it on the account? Does it show up in your add-on section? It's a 2 step process, you put money first then you make the purchase

You don't need add-on to receive messages, the fact that you get them means you are on att/T-Mobile network already but you are not allowed to roam if you can't reply or talk.

@Lauriealm1959  Turning roaming on only applies to data and not the data/text package. Try manually connecting to AT&T or T-Mobile to see if it works. If not then submit a ticket to PM for help.

 

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Lauriealm1959
Good Citizen / Bon Citoyen

Yes that's the add on. Trying a few suggestions now. Thanks 

Lauriealm1959
Good Citizen / Bon Citoyen

I'll try that thanks.

gblackma
Mayor / Maire

@Lauriealm1959 If the roaming plan shows in your self service/my account , then enable roaming on your phone and restart it. If this doesn't work for you, manually choose the AT&T network and restart your phone .


@Lauriealm1959 wrote:

I purchased US talk text & data . I am having trouble responding to texts and cannot make phone calls. Anyone have ideas?


 

NDesai
Oracle
Oracle

@Lauriealm1959 Did you just activate your sim card? If yes, did you port in your number from another provider? If yes, seems like porting is not done yet. 

 

EDIT: This is confusing now lol. Did you buy the "U.S. Talk, Text and Data Bundle" add-on for $20? If yes, this is a US Roaming add-on and it will only work while you are roaming in the US.

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