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Activation failed

dwydl27
Great Neighbour / Super Voisin

Hi there i just tried to activate my new sim with the $120 promo plan, everything went through except giving me the red text in final stage showing activation failed.

 

Now i checked my credit card and the payment already went through but when i pop in my card there's no voice/text/data available, when i try to create a online account with the phone number i chose (also the number showed up in my phone) it says number is invalid or you may have created your profile already, but at the same time i can't login with the email/password i set up.

 

Some help is definitely appreciated here.

3 REPLIES 3

dwydl27
Great Neighbour / Super Voisin

tried that and can't even identify my email address, sent a PM to Shazia already, will see if she can help me.

ION9
Good Citizen / Bon Citoyen
Have you tired restoring your password using your email?
Also make sure to reboot your phone after inserting the Sim.
Hope this helps.

PhoneSeeker
Model Citizen / Citoyen Modèle

Click this mod's link @Shazia_K  and on the right hand side of the page, press "send this user a private message".  The moderator will be able to set up your account manually.

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