cancel
Showing results for 
Search instead for 
Did you mean: 

Activation failed

jmhpalma
Great Neighbour / Super Voisin
I just activated a new Sim for the new 40 plan, I followed instructions and my credit card got charged for 120 but now I can't call send text or use any data. I can't also login to my account. What should I do?
3 REPLIES 3

Rockdaddy22
Retired Oracle / Oracle Retraité

Gee
Great Citizen / Super Citoyen

Try going back into your account and changing the plan as if you're an existing customer.

jmhpalma
Great Neighbour / Super Voisin
Also when I try to text I get this message Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca
Need Help? Let's chat.