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Great Neighbour / Super Voisin

Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks

Highlighted
Mayor / Maire

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Both brand new numbers from public mobile or ported numbers from elsewhere? Porting can take a few hours to complete but sounds as though it may have been more than that now.

Highlighted
Mayor / Maire

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling


@Lakepuppy wrote:

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks


What exact make/model are the phones?

Are they unlocked?

The data would be the following:

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

@Lakepuppy Have you correct the APN to PM network? Here is the link: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

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Mayor / Maire

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling


@Lakepuppy wrote:

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks


@Lakepuppy  What happens when you swap sims between phones?

Highlighted
Mayor / Maire

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

@Lakepuppy 

Please give more details.
- Which plan? Which phone model? New number or ported? whats working/not working?

 SIM 1SIM 2
Which plan?  
Phone (brand, model)  
Phone number (New or Ported)  
Whats working/not workingYes / NoYes / No
SMS in  
SMS out  
MMS in  
MMS out  
Calls in  
Calls out  
Data access  


As others have said:
- If no data, did you setup APN?
- Did you try swapping SIM?

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Great Neighbour / Super Voisin

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Thanks for your help.  After 9 days, mods & London Drugs could not resolve.
Swiched to Koodo, put in sim cards, both phones worked great.