cancel
Showing results for 
Search instead for 
Did you mean: 

Activate SIM - Create Account failed - I cannot login new account

bmthai
Great Neighbour / Super Voisin

How can I check the status of my sim activation / account creation ? 

Thanks for advising.

 

7 REPLIES 7

Troydurnford
Great Neighbour / Super Voisin

This happened to me when I set up my sons phone. I had to contact the tech support and they had to reset my account. It did take a few days but they were very helpful in getting the phone working. Also they moved my payment date where I didn’t have full access to the phone service.

AshleyBerger92
Great Neighbour / Super Voisin

It wouldn't work for me until I cleared everything listed, thanks for posting! 

bmthai
Great Neighbour / Super Voisin

I re-tried from a clean browser and it works now. Thanks.

geopublic
Mayor / Maire

@bmthai wrote:

How can I check the status of my sim activation / account creation ? 

Thanks for advising.

 


@bmthai  insert the PM sim card in your phone. Does it connect to the PM network? If not, then try the activation again. Best to clear your browser's cache, make sure Javascript and cookies are enabled and best to use your browsers privacy mode.

will13am
Oracle
Oracle

@bmthai , I would start by putting the activated SIM card into a phone.  If the service works, then you are good to go.  As always, the self serve account will show the status as well.  

cavemantoronto
Mayor / Maire

@bmthai wrote:

How can I check the status of my sim activation / account creation ? 

Thanks for advising.

 


Any error message? Try logging in to self serve account. Also check if they charged.

GinYVR
Mayor / Maire

@bmthaiDoes your SIM card work? Sounds like you need to contact the Moderators.

Need Help? Let's chat.