08-01-2019 10:56 PM - edited 01-05-2022 08:28 AM
How can I check the status of my sim activation / account creation ?
Thanks for advising.
Solved! Go to Solution.
08-12-2019 02:02 PM
This happened to me when I set up my sons phone. I had to contact the tech support and they had to reset my account. It did take a few days but they were very helpful in getting the phone working. Also they moved my payment date where I didn’t have full access to the phone service.
08-10-2019 01:42 AM
It wouldn't work for me until I cleared everything listed, thanks for posting!
08-02-2019 08:09 AM
I re-tried from a clean browser and it works now. Thanks.
08-02-2019 12:19 AM
@bmthai wrote:How can I check the status of my sim activation / account creation ?
Thanks for advising.
@bmthai insert the PM sim card in your phone. Does it connect to the PM network? If not, then try the activation again. Best to clear your browser's cache, make sure Javascript and cookies are enabled and best to use your browsers privacy mode.
08-01-2019 11:39 PM
@bmthai , I would start by putting the activated SIM card into a phone. If the service works, then you are good to go. As always, the self serve account will show the status as well.
08-01-2019 11:26 PM
@bmthai wrote:How can I check the status of my sim activation / account creation ?
Thanks for advising.
Any error message? Try logging in to self serve account. Also check if they charged.
08-01-2019 10:58 PM
@bmthaiDoes your SIM card work? Sounds like you need to contact the Moderators.