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Great Neighbour / Super Voisin

Account reactivation

Hello guys

 

I forgot my password and cant access my account online anymore and cant top up my balance.

 

When i try to sign in it tells me to contact publicmobile to reactivate it but it doesnt give me any contact info. 

 

Any clues ?

 

Thanks

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Mayor / Maire

Re: Account reactivation

@Odhinais your phone still working? If so you can also top up with *611, have you tried that?

 

To get the account reset and reactivated you will need to message the Moderators with this link. But that can take up to 48 hours for the moderators to get back to you.. so if you are in a time crunch go for the first option.

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Great Neighbour / Super Voisin

Re: Account reactivation

Hi GinYVR

 

Yes i i tried *611 but i didnt work.. apparently the credit card is not registered.

 

Thanks for the link ill try it.

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Mayor / Maire

Re: Account reactivation

@Odhina you can also purchase a voucher from any corner store / gas station.
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Mayor / Maire

Re: Account reactivation

You could try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

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Town Hero / Héro de la Ville

Re: Account reactivation

You will need to private message a moderator. Explain the situation and they will help:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

 

You didn't let your account lapse for more than 90 days right? If you go past 90 without payment, your account gets deleted and you would have to get a new SIM card.

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Oracle

Re: Account reactivation


@Odhina wrote:

Hello guys

 

I forgot my password and cant access my account online anymore and cant top up my balance.

 

When i try to sign in it tells me to contact publicmobile to reactivate it but it doesnt give me any contact info. 

 

Any clues ?

 

Thanks


How long has your phone been inactive?  It can only be inactive for less than 90 days or the account gets closed and you lose your number.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Account reactivation


@ShawnC13 wrote:

@Odhina wrote:

Hello guys

 

I forgot my password and cant access my account online anymore and cant top up my balance.

 

When i try to sign in it tells me to contact publicmobile to reactivate it but it doesnt give me any contact info. 

 

Any clues ?

 

Thanks


How long has your phone been inactive?  It can only be inactive for less than 90 days or the account gets closed and you lose your number.


If an account is deactivated, would the 611 say anything about an unregistered credit card? Or would it just say who the heck are you?