Account is not suspended. But cell service does not work.

[Tinmantom]

Money on account. No cx service. Need HELP

[JoeFrankRoy]

you up and running now?

[hairbag1]

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@Tinmantom wrote:

Money on account. No cx service. Need HELP

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Too bad the op wouldn't provide a bit more in depth info. There's a wealth of info from the Community and can usually diagnose and correct these types of issues in a lot less time. Just send more info next time ! Good luck.

[Anonymous · Accepted solution]

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

• Monday to Friday from 9 AM to 9 PM Eastern time.
• Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

Good Luck

[Lieux]

If you are on the 10$ plan do you still have minutes and texts on it?

And when is your renewal date?

[Lieux]

We are customer like you here in the forum..we have no access to your account..if you give us more details: which plan do you have? No calls no texts incoming and outgoing?...

We can try to help...

[hzmy]

You can try the lost and stolen trick.

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/suspend-service/

suspent the service for five minutes, and resume it.