03-10-2019 10:14 PM - edited 01-05-2022 06:50 AM
I was on the last day of the month on my plan so I went onn the self service webpage and added $30 with my visa debit. I forgot to add a plan. The next morning when I realized my phone was cut off I tried to log on and it said my account is disabled. i tried password reset and that too says disabled. i emailed moderater on thurs and still no reply. Helllllpp 😞
03-14-2019 05:23 PM
Just wait, the website problems
03-11-2019 12:14 PM
you need to call *611, not 611
03-11-2019 12:30 AM
@Carilynne11 wrote:Thanks my wifi is cutting in and out and my messages keep half sending sorry 😞 im very new to this company and how it works.... As for calling 611 that says cannot be completed as dialed
Brutal. Did you tag the moderators in the community here or did you send them a private message? Did you ever get that little page from them to validate your identity?
(not to you specifically) Wasn't it just a couple days ago that they were in here answering everything under the sun and inviting everybody to send them private messages? And now...crickets for you. Sucks.
03-11-2019 12:17 AM
Thanks my wifi is cutting in and out and my messages keep half sending sorry 😞 im very new to this company and how it works.... As for calling 611 that says cannot be completed as dialed
03-11-2019 12:07 AM - edited 03-11-2019 12:09 AM
@Anonymous wrote:
There seem to two threads from you and this one seems a little disjointed. Maybe an Oracle can merge them.
thanks
threads were merged about 10-15 minutes ago
03-10-2019 11:51 PM
@Carilynne11 wrote:I messaged thurs...still no response from moderator..
There seem to two threads from you and this one seems a little disjointed. Maybe an Oracle can merge them.
Did you try using the 611 service to see what it had to say for itself?
03-10-2019 11:34 PM
@Carilynne11 wrote:I messaged thurs...still no response from moderator..
@Carilynne11 - Normally, you shouldn't message more than once. However, given that it has been 3 days already, and that response times have gotten better lately, if you don't get a response tomorrow, you might want to send another message.
03-10-2019 11:31 PM
I messaged thurs...still no response from moderator..
03-10-2019 11:22 PM
Nope cant do anything:( I messaged
03-10-2019 10:28 PM
@Carilynne11 wrote:I was on the last day of the month on my plan so I went onn the self service webpage and added $30 with my visa debit. I forgot to add a plan. The next morning when I realized my phone was cut off I tried to log on and it said my account is disabled. i tried password reset and that too says disabled. i emailed moderater on thurs and still no reply. Helllllpp 😞
Odd that the account is suspended and locked out after you paid. Could be a timing thing since you say you did this on your last day of the term. Did you do this later in the evening ET?
Use the 611 service on your phone to see what it says. It will give you a recording of your amount owing. If it's working.
Seems your only other option is to wait to see what the mods have to say.
03-10-2019 10:27 PM
@Carilynne11 wrote:I was on the last day of the month on my plan so I went onn the self service webpage and
Can you still call or text? If yes don’t do anything... that’s normal. If no you will need help from the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage and write moderator_team in send to and give them details of your problem. Waiting time is few hours to 2 days.
03-10-2019 10:26 PM - edited 03-10-2019 10:30 PM
@Alex888 wrote:You don't need to add a plan every time, it will renew your current plan. To get access to your account you will require a moderator, they can take up to 48 hours to respond (I'm not sure if they work on weekends).
You can also try accessing your account with a different browser, try Chrome in incognito mode.
They do work weekends just shortened hours. 7:30 PM EST
03-10-2019 10:22 PM - edited 03-10-2019 10:25 PM
First when I read it I thought they meant disabled in self serve. (aka, Suspended)
03-10-2019 10:20 PM
03-10-2019 10:17 PM - edited 03-10-2019 10:21 PM
@Carilynne11 wrote:I was on the last day of the month on my plan so I went onn the self service webpage and added $30 with my visa debit. I forgot to add a plan. The next morning when I realized my phone was cut off I tried to log on and it said my account is disabled. i tried password reset and that too says disabled. i emailed moderater on thurs and still no reply. Helllllpp 😞
Yes try a different browser/computer, incognito window or clearing cache.
03-10-2019 10:17 PM - edited 03-10-2019 10:21 PM
You don't need to add a plan every time, it will renew your current plan. To get access to your account you will require a moderator, they can take up to 48 hours to respond (I'm not sure if they work on weekends).
You can also try accessing your account with a different browser, try Chrome in incognito mode.
03-10-2019 10:12 PM
I was on the last day of the month on my plan so I went onn the self service webpage and