Account Status: Lost-Stolen / Fermé - Can't call or receive calls

[artiomk65]

My account seems to have been deactivated this morning for no reason and it says it was lost-stolen. I tried adding funds to the account but can't even do this. Help!

[kav2001c]

Seems like it would be a mistake if OP does not know why it was flagged

But the mods have been trying to validate account info so surprising it would happen

[computergeek541]

The lost/stolen status would usually be the result of a customer losing his or her phone and then reporting it as long or stolen so that whoever finds or has the device can't continue to use it.

The strange part is for this to happen, one would have to log into the self-serve account to set the status to that.  It's possible that someone else did lose a cell phone and contacted a  moderator to report this situation but that the wrong account was accessed by accident. That really is unlikely, but not entirely impossible.

[Anonymous]

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[srlawren · Accepted solution]

@artiomk65 you're going to want to send a private message to the moderator team right away for assistance.  Here's all the details you'll need:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile