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Great Citizen / Super Citoyen

Re: Access to Mods

and how do you know about this so called FIFO system ??  waiting 4 days is just rediculious that is totally not acceptable for a paid service ..i've contacted the CEO directly on his personal email about this issue of not being able to get a reply from  moderators ..dont know if it'll work but give it a try ..

cheers 

 

Btw i got my services up and running with in 24 hours 

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Model Citizen / Citoyen Modèle

Re: Access to Mods



How did you get his email?

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Model Citizen / Citoyen Modèle

Re: Access to Mods


@Poogzley wrote:

Does anyone know what is the current wait time? I sent in a request 4 days ago and still have not heard back...


 

Since your asking, it has been hinted that the new "ticketing" system that is currently in development may be able to do that, but nothing is in place now. PM users have suggested, "Approxmate wait time is?", "Currently serving #*400 of *500", or even "Our last client served waited ## hours..."

 

All of these are steps in the right direction. Maybe someone out there has more knowledge of any confirmed features either now or in the future.  

 

 

'

Great Citizen / Super Citoyen

Re: Access to Mods

i've contacted the CEO of public mobile David Maclean and this is what hes sent to me about the frustation of getting intouch with a Moderator 

 

David MacLean

Thu, Aug 15, 1:29 PM (1 day ago)

  

to me

Thanks for the feedback.

 

What exactly was the issue you experienced?

 

What top up amount would have addressed you needs? 

 

We are making some big strides in the next week in regards to customer support including moderators.  We won’t stop there either as we have a whole roadmap to continue to improve this.

-------------------------------------------------------------------------------------------------------------------------

with a couple of emails back and forth ..i've addressed some issues i was having , he has assured me that public mobile is working on fixing the problems ..and on improving the service for customers 

 

Cheers 

Vince 

Mayor / Maire

Re: Access to Mods

@vincep I would like to be optimistic,guess we will seeSmiley Happy