As frustrating as it is creating multiple posts and sending the Mods multiple requests for help is not going to fix things any faster.
The support model is online only. This carrier is not a good choice if you need immediate help.
I know you don't want to hear this but you just need to wait. There are no other options.
Not sure why you still need help when you have deemed your money already wasted, and if Public mobile is already considered as garbage to you, It's not going to turn into gold just by tagging the mods.
Anyway, I am sure you are just frustrated. But watch your wording. OK?
Below are the standard mods
Shazia_K , Mary_M , Saray_O , Caroline_D
These staff from Public is also helping
Jeremy_M , Brooke_C
To tag them, type "@" and then any of these names.
I understand how you can be very frustrated. I know it won't help but this is an extremely busy time and the mods are backlogged. @Mary_Mas I am not sure what mod is working today hopefully one will be able to get with you soon.
I had the same issue with porting to my last provider and that was with a store front I could go into so it isn't just PM but you must remember the reason for the great pricing they offer is that as a customer we must remember we have given up the instant customer service in a phone line or walking into a store during hours. That is what we give up for the pricing this is a low frills service
I agree that PM could have staffed up accordingly for this promo and I'm sure they're learning valuable lessons for the next one. They certainly need beefier servers.
That said, a lot of people have done zero research and rage when they don't get immediate support. At the end of the day it's self-serve. Low prices and low overhead come with pros/cons.
There are countless posts with tips on how to ensure a smooth transition. A little prior research goes a long way in helping to determine whether or not this service is right for you.
Yeah, it sucks that you're already charged and you're not getting what you paid for, but even if you're waiting max, a week, you'll still be better off in the long run rather than what you were with previous carrier/