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A Coordinated Response to Public Mobile's 02/18 price Increase

HolmesIV
Good Citizen / Bon Citoyen

Here is the language that brought most of us in. If and only if this language applies to you, and you disagree with PM's recent increase, please sign below. 

 

  • you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $120. This equates to 4GB each month for the low, low price of $40 every 30 days. If there was ever a time to get friends and family to join Public Mobile, now would be it!
  •  
  • Check out the full details below to see how you and your friends and family can sign up for this awesome plan!
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  • Things you need to know
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  • This is the only promotional plan during this period. No other plans are affected
  • During the promo period, there will be two plans totaling $120: (1) the 6GB unlimited province-wide talk and global text plan and (2) the promotional plan, which has 12GB of data. Please be sure to choose the plan with twice as much data for the exact same price!
  • If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises. 

Please note the "no surprises" and "as long as you are an active customer". This is what I agreed to, and this is no doubt what many of you saw and agreed to. 

 

Public Mobile is doing a series of things that seem reprehensible, and an outright betrayal of their agreement; 

 

1) They are voiding the agreement to not change pricing 

2) They are erasing prepayments, including, but not limited to, payments for service, payments for longdistance within North America, and payments for internet and data service.

3) They are forcing people to switch to a scheme that requires credit verification. This was obscure to me, but reading caused me to grasp it. Some folks are working hard but have terrible credit scores. By forcing them to switch from a reliable prepaid service to a postpaid service that will automatically reject them, you condemn existing honest working poor customers to a life without communication. 

 

What Public Mobile is doing is not merely contemptible, but in direct violation of our customer agreements ("your plan price will remain at $120, even after your initial 90 days. No surprises."). 

 

Here is what I intend to do:

A) I am a 20 year + direct shareholder of Telus. If this is not resolved, I will attend their annual meeting in Calgary or Toronto (last years was in Toronto) and I will ask a question we all agree to. I invite you to vote, I invite you to hire a lawyer to select one. Along the lines of "Why is your PublicMobile Brand permitted to engage in flagrantly dishonest behaviour?"

[To Telus executives, I'm happy to prove I am a longstanding 20 year direct shareholder. Contact me via email and I can prove it.]

 

B) If you sign below I will incorporate your complaint into mine. We will complain to the CCTC and the CRTC 

 

C) I am willing to contribute [redacted] towards a crowd-funded [redacted] against PM/Telus. This will require serious funding well beyond this to be effective.

 

Sign up if you were brought in by this language (above) and if you are willing to proceed further.

72 REPLIES 72

Snaggles
Good Citizen / Bon Citoyen

Exactly, this gives people an opportunity to maintain family communication as many teenagers have cell phones.  This is the cheaper option but it is not going to be my be all and end all for a cellular provider.  I swear there will be another market come in for taking an opportunity to scoop this current providers customers and there will be nothing they can do about it.  The what comes around goes around but in this case nothing has come around for legacy customers.

Snaggles
Good Citizen / Bon Citoyen

Exactly, I hadn't checked to see messages but this is what it was.  A slip of paper to check off simple boxes when we were forced to join onto the Telus network under the PM old branding.  It is not fair and I think that this should be acknowledged as they hadn't really sent any increase notices out through messaging, email or web wide.


@kwandar wrote:

As an FYI, I didn't receive the offer either because I had told them to stop texting me their marketing messages - annoying as hell.  My wife got it though.

 

While you may take the response to be "it seems like it should be a "what have you done for me lately"", this was false and misleading advertising, as PM told us at the time we switched that the price would stay the same as long as we had the plan - "No Surprises".  We want what was agreed to.

 

 


 

kwandar
Good Citizen / Bon Citoyen

As an FYI, I didn't receive the offer either because I had told them to stop texting me their marketing messages - annoying as hell.  My wife got it though.

 

While you may take the response to be "it seems like it should be a "what have you done for me lately"", this was false and misleading advertising, as PM told us at the time we switched that the price would stay the same as long as we had the plan - "No Surprises".  We want what was agreed to.

 

 

Snaggles
Good Citizen / Bon Citoyen

I hadn't even seen this offer and I have been with them from basically 2013.  I am reading into these comments and it seems like it should be a "what have you done for me lately" being the consumer and totally getting screwed for anything to benefit you.

I am extremely happy that you will raise your voice in regards to this matter as if they are not valuing the service that they are providing and opting to send people to other companies that cannot be good for anyone who holds any shares.

I agree with those who are struggling to get their credit score higher and well this isn't something that goes on your credit score but having the month to month plan is more reliable for the fact you don't get charged if you don't use it and a gap of 3 months can assist those who made need a bit more time even for small plans.  The money doesn't stretch far but the plans are much cheaper than those of back in the day.

Just tired of increases and bs from this company.

jairolevi
Town Hero / Héro de la Ville

@steelworxwrote:

PR nightmare! Wow... glad they have backed down but the damage has been done


 

EXACTLY.  I will keep the plan, but will keep an eye for deals from NON TELUS Companies.

Before the price increase was called off, I had said I would prefer to be cellphone-less than give my money to a TELUS brand again.

 

That whole "lets switch our users to postpaid" stunt was real BS.

 

JL.

steelworx
Good Citizen / Bon Citoyen

PR nightmare! Wow... glad they have backed down but the damage has been done

Lg85
Town Hero / Héro de la Ville

Public Mobile has confirmed that they are not moving forward with the price increase. 

https://productioncommunity.publicmobile.ca/t5/Discussions/A-letter-from-Dave-on-the-infamous-40-for...

rjw67
Great Neighbour / Super Voisin

The text I received has an expiry of Mar. 15, 2018 to switch to Koodo for the $40 plan.

jpr3
Good Citizen / Bon Citoyen

Sign me up. It is impossible for an international student like me to get a post-paid service because I don't have any credit info in Canada

PhoneSeeker
Model Citizen / Citoyen Modèle

Simple solution, 

#boycottTelus

steelworx
Good Citizen / Bon Citoyen

EVERYONE please file a complaint! Public Mobile (Telus) should not be increasing our bills by 25% in some backdoor scam to screw us out of the deal many of us signed up for!! $120 for 3 months and 12GB is what I had my entire family switch to Public for and now Public is trying to screw us all over... not acceptable!!

 

FILE COMPLAINT HERE!!: 

http://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

kevinf
Good Citizen / Bon Citoyen

+1 from me.

kbue
Great Neighbour / Super Voisin

In!

alby905
Good Citizen / Bon Citoyen

I,m In

schwing
Good Citizen / Bon Citoyen

LIES LIES LIES. I AM IN. EVERYONE COMPLAIN TO.   https://crtc.gc.ca/eng/contact/#complaint

scpm
Great Neighbour / Super Voisin

I am ALL IN !

 

PM cannot do this to us. We are human beings.

iverge
Good Citizen / Bon Citoyen

Soooo in!

Balur
Good Citizen / Bon Citoyen

I'm not so much concerned about the price increase (though I feel it's false advertising), but more of upset about the push to Koodo which is being listed as an equivilant plan, when it is not, and the timing of this happening right after renewal, with only a month to react when were all on 3 months plans, which would have just renewed, or were about too)

tangpho
Good Citizen / Bon Citoyen

Signed

berryfoss
Great Neighbour / Super Voisin

co-signed

 

DavidNS
Great Citizen / Super Citoyen

Both my spouse and I are in.

Dan
Model Citizen / Citoyen Modèle

I fear that all we are trying to achieve is for nothing. When we signed up for service with PM, we agreed to the Terms Of Service (TOS) that PM has. Here is the link to what we agreed to: PM TOS

 

And here is the part that protects PM from any and all things related to rate increases:

 

 

Notice that what is says is they have the right to change any of the terms of service, including rates, without notice. That means, that even if you consider their promise to not increase their rates as a term of their service, they are allowed to change that term, not just the price increase. Now, looking at publicmobile.ca/plans, you can see that the plans have been changed a long time ago (much more than 30 days), and that PM hasn't increased our rates even though the plans have changed. I believe that from a legal perspective, they have covered all the grounds, and since we all agreed to the TOS when we signed up, no institution will be able to help us to stop PM from doing this.

 

It is very disappointing that they are doing this, but it seems to me that it is not illegal nor can it be considered malicous, since we were given all the advance notice that they needed to give.

 

Just my 2 cents, for those who don't want to end up just waisting their time on trying to fight this.

pulp74
Model Citizen / Citoyen Modèle

I am in. Let me me know what need to be done from my side. 

Kendall
Good Citizen / Bon Citoyen

I am highly disappointed with Public Mobile and even more disappointed in their attempts to promote a switch to Koodo without answering many questions that the community has (such as whether minutes are actually "unlimited"). I fully agree that this needs to be promoted and brought to their attention - "no surprises" means "no surprises."

Cindirs
Great Neighbour / Super Voisin

Terrible business practice. What kind of company persuades its customer to leave & use another company....sister or not. The 20 years I was with telus, no contract & my plan only changed when I went to a smart phone. Public Mobile if you want more customers at the higher rates then promote yourself. All your new customers will pay your new fee schedule. Why would you increase fees for existing customers when your business WAS based on grandfathered rates unless you changed your own plan!!! 

Count me in. 

rexdsousa
Good Citizen / Bon Citoyen

Please count me in.

Alert33
Great Neighbour / Super Voisin

I’m in!

cocoapuff
Great Neighbour / Super Voisin

sign me up! 

 

This is outragous. 

wthtelus
Great Neighbour / Super Voisin

Count me in.

 

For me it's not about being able to get a plan with a regular carrier it was having 12GB to use anytime in the 3 months for a resonable price. Some months I barely used 1GB and then if I was on the road I could use 6 to 8GB easily in the month. 

md1200
Great Neighbour / Super Voisin

Im in.

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