06-29-2019 01:21 PM - edited 01-05-2022 08:11 AM
I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
06-29-2019 03:55 PM
@harrytales wrote:Thanks all. I have emailed the mod team. I definitely activated during the promo period.
Plus if you did activate on appropriate day, your $10 discount will be added to your available funds a couple days later, so it will be there for your next renewal date. Just saying.
06-29-2019 02:30 PM
Thanks all. I have emailed the mod team. I definitely activated during the promo period.
06-29-2019 01:52 PM
In case this is relevant, I had an odd one earlier today. I signed up for a deal on the day of the special and my response email did not come in until the next morning. PM assumed I had signed up too late. The original email had info supporting my claim. @CS_Agent is looking into it now. Find that email and see if it supports your claim too.
Chuck
06-29-2019 01:35 PM - edited 06-29-2019 01:35 PM
@harrytales wrote:I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
If you activated your $50 plan between June 22 to June 23, 2019, you will get a $10 credit within 7 business days after activation. Login to your self-serve account. What is the amount of available fund on the overview page after login?
Possible amount includes the following:
- $2 autopay
- $10 referral credit
- $10/cycle promo credit.
06-29-2019 01:35 PM
@harrytales wrote:I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
@harrytales If you activated June 22 -23 the adjustment would have been automatically made to your account as per the PM announcement. My guess is you did not get it because you activated after the promo was over.
06-29-2019 01:29 PM
Hi @harrytales , did you get this deal before it expired on Sunday, June 23 at 11:59 PM EST? If so, you should get a credit of $10. If you do not receive this credit, you can send a private message to one of the moderators so they can sort this out for you. Here's the link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-29-2019 01:28 PM
When did you activate your plan? Last weekend? The promotion was only for activations on June 22 and 23.
06-29-2019 01:27 PM
@harrytales wrote:I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
Here's a review of the plan particulars. Have you met the requirements ?
From June 22 to June 23, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on the $50 8GB plan pay only $40/mo for their first 6 months.
06-29-2019 01:27 PM
@harrytales hi did you activate during the promo
Hey Community,
From June 22 to June 23, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on the $50 8GB plan pay only $40/mo for their first 6 months.
Plan details:
How to Get this Offer:
Here’s what else you should know:
To learn more about Public Mobile, click here.
06-29-2019 01:25 PM
@harrytales wrote:I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
You need to reach the moderator IF your credit card was charged 50$+taxes here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you waiting time is few hours to 2 days but they work 7/7 days.