10-03-2019 10:58 AM - edited 01-05-2022 09:23 AM
I saw the annoucement said the plan will expire on Oct 6. so my question is if I have the $10 plan, I suspend my service on Oct 7, resume the service in Nov, Can I still get $10 plan? Thanks
Solved! Go to Solution.
12-04-2019 10:54 PM
I’ll check tomorrow
12-04-2019 10:51 PM
Yes
12-04-2019 10:50 PM
Ok
12-04-2019 10:46 PM
@Dkloo2 wrote:Ok! So the $10 plan still good??
I should add a couple provisos...
1. if your services are working then yes it will renew to the same plan with either Available Funds or autopay.
2. if your service has been sitting unused for several months and in suspension then the plan will stay with you only up until 90 days after suspension. After that you're no longer a customer.
12-04-2019 10:41 PM
@Dkloo2 wrote:Ok! So the $10 plan still good??
If the $10 plan has been your plan up to now...it's still your plan now. When you wake up in the am...all will be ok as long as your valid credit card is on your file and Autopay is activated.
12-04-2019 10:40 PM
@Dkloo2 wrote:Ok! So the $10 plan still good??
Yes. I have a couple phones with that plan.
12-04-2019 10:38 PM
Ok! So the $10 plan still good??
12-04-2019 10:36 PM
@Dkloo2 wrote:In overview it says Plan expired
You might be wondering about the date display change they did somewhat recently. Your plan has always said that on renewal night. Just let it renew on its own.
12-04-2019 10:35 PM
But in overview it says plan expired
12-04-2019 10:34 PM
In overview it says Plan expired
12-04-2019 10:33 PM
@Dkloo2 wrote:How do I keep my $10 plan??
Along with the other old thread you found...just let the plan renew and you keep it.
12-04-2019 10:32 PM - edited 12-04-2019 10:32 PM
12-04-2019 10:30 PM
How do I keep my $10 plan??
10-03-2019 01:01 PM
@totalUser wrote:I never tried doing it but I believe if you report it lost you should not be penalised for it you are not going in default. I also believe if phone is lost the autopay should not kick in, but you could turn it off manually just in case.
Can anybody confirm this please
Ps.Make sure you reactivate it within 90 days and you should have your plan back
IIRC. If you have available fund enough to cover your plan fee, PM will take money out of available fund in your account on your next renewal day. If you report your phone lost/stolen, your account will be suspended and PM will not use your available fund to renew your plan.
10-03-2019 11:24 AM
@missorange wrote:I saw the annoucement said the plan will expire on Oct 6. so my question is if I have the $10 plan, I suspend my service on Oct 7, resume the service in Nov, Can I still get $10 plan? Thanks
Plan doesn't change when suspended. You only lose the plan if you change it or if account is closed.
10-03-2019 11:24 AM
I never tried doing it but I believe if you report it lost you should not be penalised for it you are not going in default. I also believe if phone is lost the autopay should not kick in, but you could turn it off manually just in case.
Can anybody confirm this please
Ps.Make sure you reactivate it within 90 days and you should have your plan back
10-03-2019 11:09 AM
@missorange wrote:I saw the annoucement said the plan will expire on Oct 6. so my question is if I have the $10 plan, I suspend my service on Oct 7, resume the service in Nov, Can I still get $10 plan? Thanks
You will keep your $10 plan as long as you re-activate your account within 90 days after suspension. Don't wait until the 90th day to do it just in case there is PM server issues.
10-03-2019 11:08 AM
@missorange yes, you're account stays for 90 days before it closes so you'd be good just suspending it for a month or so
10-03-2019 11:06 AM
You can still keep the plan. I think you won't be able to setup a new account or if you change plans then you can't change back to it.