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maya99
Good Citizen / Bon Citoyen

how do I reply to a specific moderator message as I don't see a reply button ?

7 REPLIES 7


@Wladykashelly wrote:

Could you send me a puk code


Here is some info on puk codes from another thread answered by @Luddite 

 

Re: puk locked sim

@paulwooz What is the message?

The following should help to delineate the various PIN messages that can occur:

 

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.

  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/

  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.


@Wladykashelly wrote:

Could you send me a puk code


You'll need to contact a moderator for that....

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Wladykashelly
Great Neighbour / Super Voisin

Could you send me a puk code

Wladykashelly
Great Neighbour / Super Voisin

I need a puk code

maya99
Good Citizen / Bon Citoyen

thanks!

totalUser
Mayor / Maire

@maya99 

Please click on the title first for the message to open, then you will get access to respond block etc

iliketotalk
Mayor / Maire

@maya99 wrote:

how do I reply to a specific moderator message as I don't see a reply button ?


@maya99 hi unless they contacted you first you don't contact a specific moderator to 

 contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

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