Like your favourite bartender, hairdresser or other personal service professional you develope a personal relationship. If it wasn't for COVID-19 and the fact they're in Toronto Im sure I'd end up inviting 1 or 2 for thanksgiving dinner.....and yes there would be pie! Probably heritage apple and traditional pumpkin pie.
Sorry to say that they are not in Toronto. Only the main PM office staff work in Toronto.
And are you not at liberty to say where they're located?
Given that this sort of thing is often done there, and the number of Spanish sounding names, my guess would be the Philippines? 🤔
Telus International is a world wide operation covering 4 continents. With a worldwide pandemic ongoing, where someone is working becomes less and less a talking point.